NDLI: Exploring language in software process elicitation: A grounded theory approach

Content Provider	IEEE Xplore Digital Library
Author	Crabtree, C.A. Seaman, C.B. Norcio, A.F.
Copyright Year	2009
Description	Author affiliation: Information Systems Department University of Maryland Baltimore County 1000 Hilltop Circle Baltimore, MD 21250 USA (Crabtree, C.A.; Seaman, C.B.; Norcio, A.F.)
Abstract	This paper presents the results of exploratory research that investigated how people describe software processes in natural language. We conducted a small field study with four participants working at an IT Help Desk. We elicited and documented a trouble ticketing process using a template under conditions similar to that of many process improvement initiatives. This study included two treatments. In the first treatment, the process engineer elicited information and documented the process. In the second treatment, the participants used the template to document the process on their own. The resulting data, including the process representations, observation field notes, and interview transcripts, were analyzed using a grounded theory approach. The results suggest that there are distinct ways in which process users describe process. We construct a theory that posits that descriptions of process are dependent upon perspectives shaped by the elicitation and process context. Future research will focus on the evaluation of this theory relative to other elicitation approaches and contexts.
Starting Page	324
Ending Page	335
File Size	1056850
Page Count	12
File Format	PDF
ISBN	9781424448425
ISSN	19386451
DOI	10.1109/ESEM.2009.5315984
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2009-10-15
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Protocols Natural languages Documentation Programming Information management Software measurement Software engineering Information analysis Software development management Information systems
Content Type	Text
Resource Type	Article

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