NDLI: Managing business relationships in IT outsourcing

Content Provider	IEEE Xplore Digital Library
Author	Graupner, S. Motahari, H.
Copyright Year	2010
Description	Author affiliation: Hewlett-Packard Laboratories 1501 Page Mill Rd, Palo Alto, CA 94304, USA (Graupner, S.; Motahari, H.)
Abstract	Enterprises rely on IT services and their efficient management. Enterprises have a choice to produce their IT services in-house or source them from external service providers. In the latter case, business relationships must be managed with service providers, ranging from managing contracts, contacts, observing the delivery of service, receiving and paying bills, conducting audits, dealing with incidents, etc. With an increasing number of contracted services in IT, the management of business relationships with service providers becomes a complex task. This paper describes a business interaction service which helps managing the business relationships with external IT service providers. This service can be operated in-house or can be provided as an external service itself. A prototype of the business interaction service has been built and demonstrated in prior work [1]-[3]. This paper describes its adaptation for managing business relationships in IT outsourcing based on the SCOR framework [4].
Starting Page	157
Ending Page	158
File Size	164658
Page Count	2
File Format	PDF
ISBN	9781424460373
e-ISBN	9781424460397
DOI	10.1109/NOMSW.2010.5486587
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2010-04-19
Publisher Place	Japan
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Manufacturing processes Supply chains Laboratories Prototypes Context awareness Collaborative work Outsourcing Contracts Guidelines Milling machines
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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