NDLI: Telecommunications project management - a holistic approach for operations-related services

Content Provider	IEEE Xplore Digital Library
Author	Frisanco, T. Anglberger, N. Ang, R. Onu, S.
Copyright Year	2008
Description	Author affiliation: Ernst&Young, Bucharest, Romania (Ang, R.) \|\| Detecon Int., Munich, Germany (Frisanco, T.) \|\| Siemens AG, Munich, Germany (Anglberger, N.) \|\| Booz Allen Hamilton, VA, USA (Onu, S.)
Abstract	Telecommunications industry is undergoing a rigorous paradigm shift and value migration from equipment sales towards operations related services, providing long-term, ongoing operations rather than one-time deployment and commissioning. With project complexity and lifetime constantly increasing, the nature of contracting and vendor-operator partnership changes. Research explores the degree to which executive sponsors¿ role and influence in the planning phase of the service project management lifecycle contribute to project performance. Organizations are embracing concepts of formal project management as a critical element of their organizational structure to increase efficiency, adopting dedicated service project management concepts to improve customer relationship and reduce non-conformance costs, and integrating the concept of the ¿implementation-oriented sales process¿, which provides a better basis for closing long-term, stable and profitable operations services transactions. In this paper, we propose a holistic approach to operations project management with the goal to reduce economic losses, improve resource allocations, and advance organizational learning.
Starting Page	1043
Ending Page	1048
File Size	614598
Page Count	6
File Format	PDF
ISBN	9781424426294
DOI	10.1109/IEEM.2008.4738029
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2008-12-08
Publisher Place	Singapore
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Costs project management Taxonomy Project management managed services Knowledge management project organization out-tasking Communication industry outsourcing Marketing and sales Outsourcing Resource management Risk management Operations-related services Quality management
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
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9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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