NDLI: A Framework for Extensible Collaborative Asset-based Service Engagement

Content Provider	IEEE Xplore Digital Library
Author	Fan Jing Meng Ying Huang Shun Xiang Yang Hui Su
Copyright Year	2007
Description	Author affiliation: IBM China Res. Lab., Beijing (Fan Jing Meng; Ying Huang; Shun Xiang Yang)
Abstract	Service engagement is defined as the process that service providers use to interact with the clients to identify the clients' needs and define scope as well as potential solutions of the services that will lead to the signing of the service contracts between the clients and the service providers. The current service engagement is usually a labor-intensive practice and depends heavily on the collective skills of the engagement teams. These issues make the service engagements less efficient and affordable, especially for small and medium clients. In this paper, we propose a novel service engagement model, viz., extensible collaborative asset-based service engagement (eCASE), which is characterized by the systematic acquisition and reuse of service knowledge and extensive usage of collaboration technologies. The main objectives of the proposed eCASE model are to improve the service providers' overall efficiencies by reducing the dependencies on highly-skilled resources and their physical presences in the engagement process.
Starting Page	477
Ending Page	484
File Size	761111
Page Count	8
File Format	PDF
ISBN	9780769530031
DOI	10.1109/ICEBE.2007.18
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2007-10-24
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Costs Collaborative tools Laboratories Potential well Collaborative work Marketing and sales International collaboration Resource management Appropriate technology Contracts
Content Type	Text
Resource Type	Article

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