NDLI: ISO standards for software user documentation

Content Provider	IEEE Xplore Digital Library
Author	Hayhoe, G.F.
Copyright Year	2012
Description	Author affiliation: Mercer University, USA (Hayhoe, G.F.)
Abstract	During the past five years, a working group of the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) has produced the first-ever international standards for software user documentation. Four of these standards are directed at various audiences involved in producing user documentation (documentation designers and developers, managers, testers and reviewers, and acquirers and suppliers), while the fifth addresses the unique challenges of producing documentation in an agile software development environment. These standards have also been adopted by the IEEE Standards Association. This workshop will briefly describe the process used to develop the five standards and provide an overview of their content. Then it will examine in detail how managers can use these standards to ensure the quality of documentation their organizations produce and advance respect for documentation within the larger organization.
Starting Page	1
Ending Page	3
File Size	151739
Page Count	3
File Format	PDF
ISBN	9781457721243
ISSN	2158091X
e-ISBN	9781457721267
DOI	10.1109/IPCC.2012.6408631
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2012-10-08
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Documentation IEC standards Software ISO standards Standards organizations Organizations user assistance Software user documentation standards
Content Type	Text
Resource Type	Article
Subject	Engineering Communication

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in