NDLI: The benefits of communicating and collaborating in a real-time enterprise social network

Content Provider	IEEE Xplore Digital Library
Author	Bennett, S.
Copyright Year	2012
Description	Author affiliation: Documentation and User Assistance Team, Germany (Bennett, S.)
Abstract	This presentation shows how the technical documentation team at salesforce.com uses real-time enterprise social networking to communicate and collaborate on documentation projects and with other teams in the organization. We are one of the most active social network users within the company. We gather information from various engineering groups, marketing, localization, and support teams to generate documentation in a variety of formats for internal users as well as customers. Even though each writer is responsible for documenting a certain product area, we frequently have to make updates across the entire documentation set. Maintaining a high level of communication, cooperation, and information sharing among the teams is crucial to make sure that nothing is lost. For us, enterprise social networking has made it a lot easier to connect with people in other departments. It turned the company into a community, where people feel connected despite geographic and functional divides.
Starting Page	1
Ending Page	4
File Size	492565
Page Count	4
File Format	PDF
ISBN	9781457721243
ISSN	2158091X
e-ISBN	9781457721267
DOI	10.1109/IPCC.2012.6408614
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2012-10-08
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Electronic mail Social network services Companies Documentation Collaboration Information management information sharing communities enterprise social networking
Content Type	Text
Resource Type	Article
Subject	Engineering Communication

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in