NDLI: Mobile phone users in Kyrgyzstan: A case study of identifying user requirements for diverse users

Content Provider	IEEE Xplore Digital Library
Author	Putnam, C. Rose, E. Walton, R. Kolko, B.
Copyright Year	2009
Description	Author affiliation: University of Washington, USA (Putnam, C.; Rose, E.; Walton, R.; Kolko, B.)
Abstract	Mobile phones are widely recognized as a potentially transformative technology platform for developing nations. However, for designers and programmers in the developed world to create viable applications for mobile phones involves first identifying and communicating user requirements for diverse users. We define diverse users as those from a substantively different cultural context than that in which the technology design occurs, including developing regions. This paper presents a case study outlining our process of using data from prior research to (1) identify a tenable mobile phone product concept for mobile phone users in Kyrgyzstan; (2) detect and communicate user requirements for that product concept to a design team; and (3) develop a working prototype of the concept for usability testing. Our resulting concept meets important user needs and goals for mobile phone users in Kyrgyzstan. We believe the process by which we developed and discuss these user requirements and the subsequent prototype can serve as an example to others concerned with creating user-centered products and services for diverse users including those in developing countries.
Starting Page	1
Ending Page	13
File Size	1536183
Page Count	13
File Format	PDF
ISBN	9781424443574
DOI	10.1109/IPCC.2009.5208689
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2009-07-19
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Mobile handsets Prototypes Agriculture Asia Usability Software prototyping Crops Weather forecasting Economic forecasting Programming profession developing world User requirements user-centered design mobile phone mobile social software
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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