NDLI: The design of on-line user information: the technical communicator's contribution

Content Provider	IEEE Xplore Digital Library
Author	Fisher, J.
Copyright Year	1998
Description	Author affiliation: Dept. of Inf. Syst., Victoria Univ. of Technol., Melbourne, Vic., Australia (Fisher, J.)
Abstract	All elements of the user interface communicate information from a computer system to the user. This includes design aspects of the interface such as online help and system error messages. Although technical communicators may be employed on system documentation, often these skills are overlooked in respect of these user interface design aspects. The result is online help and error messages written by programmers that subsequently fail the user because they do not communicate the intended message effectively. Recent Australian research sought to determine if, through the contribution of a technical communicator, the quality of electronic information delivered to users was improved. A series of case studies involving 20 information systems (both when involving a technical communicator and when not), explored the effectiveness of online user information. The paper reports on the results of that research. The involvement of a technical communicator does improve the quality of online user information.
Starting Page	1
Ending Page	8
File Size	605074
Page Count	8
File Format	PDF
ISBN	0780348907
DOI	10.1109/IPCC.1998.722072
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1998-09-23
Publisher Place	Canada
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	User interfaces Computer errors Documentation Programming profession Writing Australia Humans Information systems Computer interfaces Psychology
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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