NDLI: Building an organizational decision support system for investment performance management: Korea Telecom case

Content Provider	IEEE Xplore Digital Library
Author	Young-Gul Kim Hee-Woong Kim Jae-Wook Yoon He-Sung Ryu
Copyright Year	1996
Description	Author affiliation: Korea Adv. Inst. of Sci. & Technol., Seoul, South Korea (Young-Gul Kim; Hee-Woong Kim)
Abstract	Organizational decision support systems (ODSS) are a new type of decision support systems (DSS) focusing on the organization wide issues rather than individual, group, or departmental issues. Because of its organization wide scope, a typical ODSS cuts across organizational functions or hierarchical layers. Thus, seamless integration with organization's diverse IS applications running on heterogeneous platforms becomes a critical issue for building a successful ODSS. We analyze the Korea Telecom (KT)'s Operations and Maintenance (O&M) division focusing on its investment strategies. We develop a conceptual framework which links O&M investment decisions to performance of its operational branches across the nation. In this framework, performance of each local branch is evaluated on two dimensions: quality of service (QOS) and difficulty of the local operating environment (CDI: context difficulty index). This approach will enable O&M management to explicate the major causes behind differences in service quality among local branches and to determine proper scale and area of O&M investment for competing branches. To support the above framework, we also develop a prototype for the KTOM-ODSS with an EIS like user friendly interface. When a complete ODSS is implemented on top of various KT transaction processing systems, it will become a critical component of the O&M Integrated Decision Support Environment (IDSE).
Starting Page	62
Ending Page	71
File Size	1144452
Page Count	10
File Format	PDF
ISBN	0818673249
DOI	10.1109/HICSS.1996.495313
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1996-01-03
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Decision support systems Investments Prototypes Telecommunication services Internet Quality of service Customer service Context-aware services Quality management Communication industry
Content Type	Text
Resource Type	Article

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