NDLI: Innovation in innovation system in a large service corporation in Colombia

Content Provider	IEEE Xplore Digital Library
Author	Benavides G, A.M. Yu, A.S.O. Nascimento, P.T.S. Camargo, A.S.
Copyright Year	2014
Description	Author affiliation: Univ. de Sao Paulo, Sao Paulo, Brazil (Benavides G, A.M.; Yu, A.S.O.; Nascimento, P.T.S.; Camargo, A.S.)
Abstract	This research focuses on the innovation system of a large service corporation and its evolution over the last ten years. This corporation has business companies such as property insurance, health insurance, a clinic, and business capitalization. It is the largest insurance corporation in Colombia. Different from other service firms with comparable size, this corporation has centralized its innovation activities with functions such as quality assurance and project management since 2004. The corporation adopts a fast follower strategy for innovation. This research analyzes the evolution of innovation system after centralization, including the key tasks in its development funnel such as technology and market monitoring. We also discuss barriers and challenges confronted by management when implementing the centralization and to improve the performance of this innovation system in the last few years. Finally, the findings of this case study are compared with the literature of service innovation. This paper contributes to the understanding of innovation management in service corporations which are increasing the main providers of employment in most large metropolitan areas in the world.
Sponsorship	Panasonic Syst. Commun. Co. of N. Am. Travel Portland
Starting Page	905
Ending Page	911
File Size	267176
Page Count	7
File Format	PDF
e-ISBN	9781890843311
DOI	10.1109/PICMET.2015.7273198
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2015-08-02
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Portland International Conference on Management of Engineering and Technology
Subject Keyword	Technological innovation Companies Insurance Productivity Interviews
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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