NDLI: Visualization of large-scale customer satisfaction surveys using a parallel coordinate tree

Content Provider	IEEE Xplore Digital Library
Author	Brodbeck, D. Girardin, L.
Copyright Year	2003
Description	Author affiliation: Macrofocus GmbH, Zurich, Switzerland (Brodbeck, D.; Girardin, L.)
Abstract	Satisfaction surveys are an important measurement tool in fields such as market research or human resources management. Serious studies consist of numerous questions and contain answers from large population samples. Aggregation on both sides, the questions asked as well as the answers received, turns the multidimensional problem into a complex system of interleaved hierarchies. Traditional ways of presenting the results are limited to one-dimensional charts and cross-tables. We developed a visualization method called the Parallel Coordinate Tree that combines multidimensional analysis with a tree structure representation. Distortion-oriented focus+context techniques are used to facilitate interaction with the visualization. In this paper we present a design study of a commercial application that we built, using this method to analyze and communicate results from large-scale customer satisfaction surveys.
Sponsorship	IEEE Comput. Soc. Tech. Comm. on Visualization and Graphics
Starting Page	197
Ending Page	201
File Size	413003
Page Count	5
File Format	PDF
ISBN	0780381548
DOI	10.1109/INFVIS.2003.1249026
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2003-10-19
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Large-scale systems Customer satisfaction Data visualization Encoding USA Councils Vehicles Quality management Demography Government Rail transportation
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
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9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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