NDLI: Goal Orientated Conversational Agents — The rocky road to commercialization

Content Provider	IEEE Xplore Digital Library
Author	Crockett, K. Bandar, Z. O'Shea, J. Mclean, D.
Copyright Year	2010
Description	Author affiliation: The Intelligent Systems Group, Department of Computing and Mathematics, Manchester Metropolitan University, Chester Street, Manchester, M1 5GD, UK (Crockett, K.; Bandar, Z.; O'Shea, J.; Mclean, D.)
Abstract	Academics who wish to commercialise a novel research concept or prototype ‘product’ face many difficult challenges. These typically include limited business knowledge, the technical verses business language barrier, and the time commitment involved in trying to “sell” the idea to industry and develop one-off prototypes. This paper describes the commercialisation of Goal Orientated Conversational Agents (GO-CA) from initial research concepts through to establishing a UK limited company. GO-CAs have the ability to converse with humans through the use of natural language dialogue in order to achieve a specific task. Such systems are ideal for providing clear and consistent advice 24 hours a day and allow the users to be able to ask questions in natural language which are relevant to their personal situation. The paper briefly describes the novel GO-CA architecture and outlines two developed applications. The pathway to commercialisation which was taken is described and lessons which were learnt are identified.
Starting Page	1
Ending Page	8
File Size	1025229
Page Count	8
File Format	PDF
ISBN	9781424469192
ISSN	10987584
e-ISBN	9781424469215
DOI	10.1109/FUZZY.2010.5584716
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2010-07-18
Publisher Place	Spain
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Companies Natural languages Context Humans Prototypes Finance
Content Type	Text
Resource Type	Article
Subject	Applied Mathematics Artificial Intelligence Theoretical Computer Science Software

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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