NDLI: Perceived trustworthiness and the behavioral intention to use Internet banking service among bank users in Shah Alam, Selangor

Content Provider	IEEE Xplore Digital Library
Author	Mozie, N.M. Mustapha, R.M.R. Ghazali, N.
Copyright Year	2012
Description	Author affiliation: Center for Applied Management Studies, Faculty of Business Management, Universiti Teknologi MARA, Puncak Alam, Malaysia (Mozie, N.M.; Mustapha, R.M.R.; Ghazali, N.)
Abstract	Internet banking is the current trend in the electronic revolution in Malaysia. However, the growth rate in Internet banking has not kept pace with the general usage of Internet. One of the major determinants of the Internet banking adoption is trust. It is of paramount importance as the lack of trust is the primary reason for not engaging in Internet banking. The purpose of this paper is to determine the relationship between perceived trustworthiness and the behavioral intention to use Internet banking service among bank users in Shah Alam, Selangor. A total of 526 questionnaires were distributed to the Internet banking users and only 433 completed questionnaires were returned. Out of this, 383 were usable. The data was analyzed using descriptive and inferential statistics. It was found that perceived ability, perceived benevolence, perceived integrity and the overall perceived trustworthiness were significantly correlated with behavioral intention to use. The finding also indicated that of all three variables, perceived integrity did significantly influence most the behavioral intention to use while perceived ability and perceived benevolence did not significantly influence the behavioral intention to use. Overall, the results indicate that the model provides a good understanding of factors that influence individual intention to use Internet banking service. This paper recommends that the Internet banking practitioners should make their sites more publicly trusted and act ethically according to the electronic banking code set by the Association of Banks in Malaysia (ABM) that would benefited all users and the banking institutions as well.
Starting Page	23
Ending Page	27
File Size	163508
Page Count	5
File Format	PDF
ISBN	9781467306553
e-ISBN	9781467306546
DOI	10.1109/ICIMTR.2012.6236354
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2012-05-21
Publisher Place	Malaysia
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Electronic Commerce Correlation Online banking Databases Internet Banking Banking Trust Business Internet Online Service Adoption Business Information systems Technology Acceptance
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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