NDLI: Application of process quality measurement frameworks for human resource management processes

Content Provider	IEEE Xplore Digital Library
Author	Gurbuz, O. Guceglioglu, A.S. Demirors, O.
Copyright Year	2011
Description	Author affiliation: Middle East Technical University, Informatics Institute, 06531 Ankara, Turkey (Gurbuz, O.; Guceglioglu, A.S.; Demirors, O.)
Abstract	This paper discusses the application of 3 frameworks with different viewpoints and metrics that provide comprehensive coverage to measure process quality with the goal of practice and comparison. The first framework is Vanderfeesten's model adapted from software programs, the second is from Khlif's model adapted from object-oriented software and the third is from Guceglioglu's model adapted from ISO/IEC 9126 Software Product Quality Model. These frameworks are applied on a set of processes that are defined as part of a process improvement and automation study performed for a government agency. The set includes all of the processes of a human resource management department for the agency. The results are compared in the terms of effort required to apply the frameworks, and the applicability and automation potential of the frameworks. We also provide our observations in relation to the difficulties we faced and validity of the results obtained with respect to the organization.
Starting Page	426
Ending Page	430
File Size	624078
Page Count	5
File Format	PDF
ISBN	9781457706264
e-ISBN	9781457706288
DOI	10.1109/ICQR.2011.6031754
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-09-14
Publisher Place	Thailand
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Couplings Adaptation models Object oriented modeling Quality Metrics Software Business Process Quality Complexity theory Software Quality Business
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
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8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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