NDLI: Capturing users' actions in a Web application to support learnability

Content Provider	IEEE Xplore Digital Library
Author	Shamsuddin, N.A. Syed-Mohamad, S.M. Sulaiman, S.
Copyright Year	2014
Description	Author affiliation: Sch. of Comput. Sci., Univ. Sains Malaysia, Minden, Malaysia (Shamsuddin, N.A.; Syed-Mohamad, S.M.) \|\| Fac. of Comput., Univ. Teknol. Malaysia, Skudai, Malaysia (Sulaiman, S.)
Abstract	Usability is an important factor that affects use of systems. Numerous works have been introduced to improve usability especially in Web applications. However, usability features sometimes fail to meet the needs of diverse user communities with different requirements, expectations, and skill sets. Getting started with unfamiliar interfaces and learning new functionality have always remained as challenges to novices and even to experts in Web applications. Therefore, it is necessary for users to get help in learning Web functionality when problems arise. This paper proposes Action-Based Help technique to assist users in learning Web functions in real-time. A controlled experiment has been conducted to evaluate its effectiveness in comparison with the text-based online help. The result shows that adoption of the proposed technique in a Webmail was able to improve certain learnability metrics that are shorter time taken to complete tasks and lower frequency in accessing the help system.
Starting Page	142
Ending Page	147
File Size	324970
Page Count	6
File Format	PDF
ISBN	9781479954391
DOI	10.1109/MySec.2014.6986004
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2014-09-23
Publisher Place	Malaysia
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Measurement Learnability IEC standards Effectiveness Webmail ISO standards Real-time systems Electronic mail Usability Graphical user interfaces
Content Type	Text
Resource Type	Article

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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