NDLI: A viable approach to key performance indicators delivery process in Universiti Teknologi Malaysia

Content Provider	IEEE Xplore Digital Library
Author	Sani, S.I. Ibrahim, R. Selamat, A.
Copyright Year	2011
Description	Author affiliation: Faculty of Computer Science and Information Systems, Universiti Teknologi Malaysia (UTM), 81300 Skudai, Johor Bahru, Malaysia (Sani, S.I.; Ibrahim, R.; Selamat, A.)
Abstract	The use of information systems in Key Performance Indicator delivery process (KDP) has a high degree of influence on the overall outcome of the process. Electronic Appraisal Systems (EAS), which serve as a gateway between the stakeholders in the KDP process has met a stiff resistance from the academic staff of institution of higher learning (IHL) due to issues such as labor-intensive, database connectivity support and feedback through email. These issues demand a sustainable approach particularly to link the stakeholders' requirements with the information system in place (EAS). As the result, our aim is to propose solution to KPI delivery for scholarly publication in institution of higher learning (IHL). For this purpose, the KPI delivery process was examined in a case study in which Electronic Appraisal System (EAS) was used as a mediator between the stakeholders. We propose a four-phase diagnostic framework using enhanced Viable System Model (VSM) and Alderfer Model as the tool for identifying the factors, which influence academic staff KPI delivery process on scholarly publication in Universiti Teknologi Malaysia (UTM). The approach has been found to be useful in identifying and providing sustainable measures that can be implemented in the EAS to improve productivity.
Starting Page	1
Ending Page	6
File Size	237518
Page Count	6
File Format	PDF
ISBN	9781612842950
e-ISBN	9781612842943
DOI	10.1109/ICRIIS.2011.6125741
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-11-23
Publisher Place	Malaysia
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Measurement Viable system model Diagnostic models Bismuth Key Performance Indicator delivery Performance measurement
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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