NDLI: A framework based approach to manage complex enterprises using Stafford Beer's viable system model and heterarchy

Content Provider	IEEE Xplore Digital Library
Author	Vinnakota, T.
Copyright Year	2014
Description	Author affiliation: Bus. Syst. & Cybern. Centre, Tata Consultancy Services Ltd., Hyderabad, India (Vinnakota, T.)
Abstract	The purpose of this paper is to introduce a framework and approach for managing complex enterprises of today using Stafford Beer's viable system model (VSM) and Heterarchy. In some of today's enterprises, in order to cut down costs, or to gain outside expertise, Information Technology function is outsourced to different Organization. But the outsourced IT organization lags in implementation of the needed dynamic business changes leading to many complex management problems in terms of silo'ed organization and in the process losing competitive edge of the business and subsequently impacting the viability of the complex enterprise. The paper proposes an approach and a cybernetic management framework that aids the managers to manage complex enterprises which is viewed to comprise of business organization and IT organization and VSM is applied to both business organization and IT organization taken separately for diagnosis. A case study applied in a telecom enterprise demonstrates its usefulness.
Starting Page	1
Ending Page	8
File Size	485243
Page Count	8
File Format	PDF
ISBN	9781479945627
DOI	10.1109/NORBERT.2014.6893931
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2014-06-24
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Business Organization IT Organization Heterarchy Complexity Management Telecommunications Cybernetics Cybernetics Management Framework Wireless communication VSM Organizations Internet Organizational aspects Viability Management Cybernetics Viable System Model
Content Type	Text
Resource Type	Article

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