NDLI: Using cusp catastrophe theory to model pick-up point choice behavior for online bookstore shopper

Content Provider	IEEE Xplore Digital Library
Author	Yu-Kai Huang Wei-Shang Fan Cheng-Hsien Hsieh Chun-Hsiung Lan Ruei-Shiuan Chang
Copyright Year	2010
Description	Author affiliation: Institute of Publishing and Culture Enterprise Management, Nanhua University, Chia-Yi Shien, 62249, Taiwan (Yu-Kai Huang) \|\| Doctoral Student, Graduate Institute of Management Sciences, Department of Business Administration, Nan Hua University, Chia-Yi Shien, 62249, Taiwan (Ruei-Shiuan Chang) \|\| Department of Business Administration, Nan Hua University, Chia-Yi Shien, 62249, Taiwan (Wei-Shang Fan; Chun-Hsiung Lan) \|\| Institute of Traffic & Transportation, National Chaio Tung University, Taipei, Taiwan 10012 (Cheng-Hsien Hsieh)
Abstract	Ordering books on the Internet is obviously becoming a significant market. Retailing delivery (RD) service provides consumers with a self pick-up approach, so it is popular for those who cannot conveniently use home delivery service. E-service quality and logistics service quality are the key issues in e-commerce. A nonlinear model of loyalty is suggested by past studies. The main purpose of this study is to explore how of the logistics service quality and switching cost influence the pick-up point choice behavior by using a catastrophe model. Firstly, the latent variable is defined in the confirmatory factor analysis (CFA). Secondly, the catastrophe model was used to analyze the linkages between service quality and switching cost on pick-up point service loyalty. The results indicated that the switching cost plays the splitting factor in the catastrophe model, and a high switching cost makes the discontinuous choice behavior, implications of these results for practice and research are provided.
Starting Page	44
Ending Page	48
File Size	458327
Page Count	5
File Format	PDF
ISBN	9781424473311
e-ISBN	9781424473304
DOI	10.1109/ICLSIM.2010.5461473
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2010-01-09
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Costs Transportation Electronic mail Electronic commerce Couplings Logistics Service Quality Retailing Delivery Cusp Catastrophe Theory Publishing Web and internet services Customer satisfaction Online Bookstore Books Logistics
Content Type	Text
Resource Type	Article

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The choice behavior analysis on the pick-up point for the e-commerce retailing delivery.

AN ANALYSIS ON CHOICE BEHAVIOR ON THE PICK-UP POINT FOR THE E-COMMERCE RETAILING DELIVERY USING A CUSP CATASTROPHE MODEL

THE CHOICE BEHAVIOR ANALYSIS ON THE PICK-UP POINT FOR THE E-COMMERCE RETAILING DELIVERY

A Cusp Catastrophe Model for Developing Logistics Service Satisfaction Strategies: Multi-Case Study of Taipei, Shanghai and Hong Kong

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Using cusp catastrophe theory to model pick-up point choice behavior for online bookstore shopper

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