NDLI: Robots in organizations: The role of workflow, social, and environmental factors in human-robot interaction

Content Provider	IEEE Xplore Digital Library
Author	Mutlu, B. Forlizzi, J.
Copyright Year	2008
Description	Author affiliation: Human-Comput. Interaction Inst., Carnegie Mellon Univ., Pittsburgh, PA, USA (Mutlu, B.; Forlizzi, J.)
Abstract	Robots are becoming increasingly integrated into the workplace, impacting organizational structures and processes, and affecting products and services created by these organizations. While robots promise significant benefits to organizations, their introduction poses a variety of design challenges. In this paper, we use ethnographic data collected at a hospital using an autonomous delivery robot to examine how organizational factors affect the way its members respond to robots and the changes engendered by their use. Our analysis uncovered dramatic differences between the medical and post-partum units in how people integrated the robot into their workflow and their perceptions of and interactions with it. Different patient profiles in these units led to differences in workflow, goals, social dynamics, and the use of the physical environment. In medical units, low tolerance for interruptions, a discrepancy between the perceived cost and benefits of using the robot, and breakdowns due to high traffic and clutter in the robot's path caused the robot to have a negative impact on the workflow and staff resistance. On the contrary, post-partum units integrated the robot into their workflow and social context. Based on our findings, we provide design guidelines for the development of robots for organizations.
Sponsorship	Assoc. Comput. Mach.
Starting Page	287
Ending Page	294
File Size	310213
Page Count	8
File Format	PDF
ISBN	9781605580173
ISSN	21672148
e-ISBN	9781605580173
DOI	10.1145/1349822.1349860
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2008-03-12
Publisher Place	Netherlands
Access Restriction	Subscribed
Rights Holder	Association for Computing Machinery, Inc. (ACM)
Subject Keyword	Context Organizational technology Ethnography Groupware Hospitals Organizational interfaces Robots in organizations Organizations Robot sensing systems Encoding Interviews Autonomous robots
Content Type	Text
Resource Type	Article

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4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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