NDLI: Modeling and Simulation of a Bank Queuing System

Content Provider	IEEE Xplore Digital Library
Author	Madadi, N. Roudsari, A.H. Kuan Yew Wong Galankashi, M.R.
Copyright Year	2013
Description	Author affiliation: Dept. of Manuf. & Ind. Eng., Univ. Teknol. Malaysia, Skudai, Malaysia (Madadi, N.; Roudsari, A.H.; Kuan Yew Wong; Galankashi, M.R.)
Abstract	One of the major factors influencing the success of organizations in today's competitive world is to increase customer satisfaction through the improvement of service quality. In any service organization, managers are mostly concerned about the time that customers are required to wait for receiving their service. Banks in particular pay special attention to service quality as the most significant core competence. The queue length and waiting time are two significant factors which play important roles in customer perception about the quality of service in banks. Therefore, banks' managers are concerned about providing the optimal service configuration that can satisfy both customers and service providers. Among different approaches which are useful to evaluate different alternatives, simulation has proven its high capability in modeling and evaluating such situations. This study attempts to investigate and suggest the best possible configuration for a bank in Malaysia through constructing computer -- based simulation models. As the result of this study, the final suggested configuration shows improvement in terms of average utilization rate of counters and average waiting time that customers have to spend in the queue.
Starting Page	209
Ending Page	215
File Size	376400
Page Count	7
File Format	PDF
ISSN	21668531
e-ISBN	9780769551555
DOI	10.1109/CIMSim.2013.41
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-09-24
Publisher Place	South Korea
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Computer modeling; queue; service time; simulation; bank Radiation detectors Computational modeling Exponential distribution Customer satisfaction Standards organizations Organizations Software
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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