NDLI: On Pricing Complex IT Service Solutions

Content Provider	IEEE Xplore Digital Library
Author	Akkiraju, R. Smith, M. Greenia, D. Shun Jiang Nakamura, T. Mukherjee, D. Pusapaty, S.
Copyright Year	2014
Description	Author affiliation: Global Technol. Services, IBM, Portsmouth, UK (Smith, M.) \|\| Software Group Services, IBM, Durham, NC, USA (Pusapaty, S.) \|\| IBM Res., Yorktown Heights, NY, USA (Akkiraju, R.; Greenia, D.; Shun Jiang; Nakamura, T.; Mukherjee, D.)
Abstract	We present a case management approach to determining the upper and lower bounds on the price at which complex IT service contracts can be won or lost. Our approach is based on mining 'similar' prior deals and market benchmark data modeled as cases, to determine the upper and lower bounds on unit costs and unit prices for each of the service involved in an IT service solution such that the win probability of the deal is maximized. While there is no such a thing as an exact match in complex IT service solutions, as no two deals are alike, our approach offers a practical method for assessing the competitiveness of IT service solutions from unit cost and unit price perspective by leveraging prior won and lost deals. Experiments done on about 177 prior IT strategic outsourcing deals of a large IT service provider organization have resulted in a precision of 72% in determining the price at which one must not lose a deal under ceteris paribus assumption. Another main outcome of our study is the reconfirmation of the belief that price is a weak indicator of win or loss outcome in complex IT services where multiple factors are at play in clients' decision to award contracts.
Starting Page	55
Ending Page	64
File Size	339415
Page Count	10
File Format	PDF
ISBN	9781479951932
DOI	10.1109/SRII.2014.19
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2014-04-23
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Geography IT service solution pricing IT service solution price-to-win Pricing Benchmark testing Outsourcing Servers Proposals IT service solution competitiveness Contracts
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

On Assessing the Competitiveness of IT Service Solutions

Measuring Service Solution Quality in Services Outsourcing Projects Using Value Driver Tree Approach

Valuation of benchmark provisions in IT services contracts

Evaluating IT Services Price Benchmarks under Uncertainty

The Role of Internal Business/IT Alignment and IT Governance for Service Quality in IT Outsourcing Arrangements

Evaluation Criteria for Cloud Services

Research on the Procurement Model of IT Project

Notice of RetractionAn analysis of service outsourcing for SMEs: To take Zhejiang China for an example

Characteristics of IT outsourcing contracts

On Pricing Complex IT Service Solutions

Similar Documents

On Assessing the Competitiveness of IT Service Solutions

Measuring Service Solution Quality in Services Outsourcing Projects Using Value Driver Tree Approach

Valuation of benchmark provisions in IT services contracts

Evaluating IT Services Price Benchmarks under Uncertainty

The Role of Internal Business/IT Alignment and IT Governance for Service Quality in IT Outsourcing Arrangements

Evaluation Criteria for Cloud Services

Research on the Procurement Model of IT Project

Notice of RetractionAn analysis of service outsourcing for SMEs: To take Zhejiang China for an example

Characteristics of IT outsourcing contracts

On Pricing Complex IT Service Solutions