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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Yunus, Noorlaila Hj. Othman, Abdul Kadir Noormala, Amir Ishak Che Norlia, Hassan |
| Copyright Year | 2010 |
| Description | Author affiliation: Faculty of Office Management and Technology, UiTM Seri Iskandar, 32610, Perak, Malaysia (Che Norlia, Hassan) || Faculty of Business Management, UiTM Shah Alam, 40450, Malaysia (Noormala, Amir Ishak) || Faculty of Office Management and Technology, UiTM Puncak Alam, 42300, Selangor, Malaysia (Yunus, Noorlaila Hj.; Othman, Abdul Kadir) |
| Abstract | Many authors agree that Organizational Citizenship Behavior (OCB) enhances organizational performance because it lubricates social machinery of the organization, reduces friction and increases efficiency. Although OCB involves some degrees of personal choice, a person will not be punished if he or she chooses not to engage in this behavior, banks supervisors should consider implementing this concept to the bank in preparation for future working environment. OCB-related behaviors are actions that the supervisors appreciate. This paper focuses on how OCB dimensions, which consist of altruism, conscientiousness, sportsmanship, courtesy and civic virtue, contributes to organizational performance, considering the influence of bank supervisors' emotional intelligence (EI) on this relationship. This is a one time cross-sectional study. “Dropped-off” and “Picked-up” method was used in this study The analysis of 200 data gathered from a dyad sample of supervisors and their subordinates, that represented Development Financial Institutions (DFiA) situated in Klang Valley of Malaysia revealed that gender plays a significant role in EI and OCB of supervisors and their subordinates. Besides, others' emotional appraisal (OEA) and Regulation of emotion (ROE) are the dimensions of emotional intelligence that predict employees' organizational citizenship behaviour. |
| Starting Page | 663 |
| Ending Page | 667 |
| File Size | 500199 |
| Page Count | 5 |
| File Format | |
| ISBN | 9781424489879 |
| e-ISBN | 9781424489862 |
| DOI | 10.1109/CSSR.2010.5773864 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2010-12-05 |
| Publisher Place | Malaysia |
| Access Restriction | Subscribed |
| Rights Holder | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Subject Keyword | Banking Industry Education Asia Psychology Fires Organizations Lead Gender Organizational Citizenship Behavior Emotional Intelligence |
| Content Type | Text |
| Resource Type | Article |
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