NDLI: Identifying missed monitoring alerts based on unstructured incident tickets

Content Provider	IEEE Xplore Digital Library
Author	Liang Tang Tao Li Shwartz, L. Grabarnik, G.Ya.
Copyright Year	2013
Description	Author affiliation: Sch. of Comput. Sci., Florida Int. Univ., Miami, FL, USA (Liang Tang; Tao Li) \|\| Operational Innovations, IBM T.J. Watson Res. Center, Yorktown Heights, NY, USA (Shwartz, L.) \|\| Dept. Math & Comput. Sci., St. John's Univ., Queens, NY, USA (Grabarnik, G.Ya.)
Abstract	Automatic system monitoring is an efficient and reliable mean for problem detection in enterprise IT infrastructures. The performance of monitoring systems depends on their configurations specified by the system administrators. In dynamic and large IT environments, the IT infrastructures are frequently changed to meet various business requirements, so the configurations may not be always consistent with the updated status. Misconfigurations can lead to false positive (false alarms) and false negative (missing alerts) for the system administrators. The false negatives can cause serious system faults. This paper presents an automatic approach for discovering the false negatives from incident tickets that are created by humans. The discovered results help the system administrators correct the misconfigurations and minimize the false negatives in future. This approach applies a text classification model for analyzing the descriptions of incident tickets and identifying the corresponding system issues. The domain knowledge for describing those issues can be incorporated to assist with this model. Experiments are conducted on real system incident tickets from a large enterprise IT infrastructure. The experimental results demonstrate the effectiveness of the proposed approach.
Starting Page	143
Ending Page	146
File Size	537777
Page Count	4
File Format	PDF
ISBN	9783901882531
DOI	10.1109/CNSM.2013.6727825
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-10-14
Publisher Place	Switzerland
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Training Support vector machines Accuracy Training data Manuals Servers Monitoring
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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