NDLI: Leveraging attention scarcity to improve the overall user experience of Cloud services

Content Provider	IEEE Xplore Digital Library
Author	Netto, M.A.S. Assuncao, M.D. Bianchi, S.
Copyright Year	2013
Description	Author affiliation: IBM Res., Sao Paulo, Brazil (Netto, M.A.S.; Assuncao, M.D.; Bianchi, S.)
Abstract	Applications for mobile devices are increasingly relying on Cloud services to provide content and offload data processing tasks. Traditionally, web-based systems have been optimised to improve response time. Touch sensitive screens and the various sensors of mobile devices allow for better instrumentation, enabling providers to obtain more honest signals on how users utilise a service and learn about their behaviours. This work introduces an architecture that explores honest signals to determine a few user behaviours, e.g. the tendency to perform multiple tasks at a time, change focus, and expect fast response from a service. The architecture relies on a novel resource management strategy that considers such behaviours to prioritise service requests from users who demand fast response from a service. By comparing the proposed strategy with one that does not consider the signals, we show that the experience of users who demand faster response time can be improved without degrading the quality of service of those who often perform multiple activities. The proposed strategy also brings benefits to service providers as no additional resources are necessary to enhance overall user experience, which we modelled using Prospect Theory.
Starting Page	84
Ending Page	91
File Size	824246
Page Count	8
File Format	PDF
ISBN	9783901882531
DOI	10.1109/CNSM.2013.6727813
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-10-14
Publisher Place	Switzerland
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Performance evaluation Quality of service Computer architecture Mobile communication Mobile handsets Time factors Resource management
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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