NDLI: Patent services CRM with integrated docket system

Content Provider	IEEE Xplore Digital Library
Author	Bidarahalli, S.A. Palani, S. Sadanand, R. Sringeri, O.N.
Copyright Year	2012
Description	Author affiliation: OmS Patent Services, Pvt.Ltd, Bangalore, India (Bidarahalli, S.A.; Palani, S.; Sadanand, R.; Sringeri, O.N.)
Abstract	Client Relationship Management (CRM) system is used to manage the services provided by a company to its customers. CRM is a multi-disciplinary concept. Its successful implementation involves many aspects. CRM systems have been developed for various fields such as sales management, product management etc., but has not evidently been adopted for providing patent services, where a person or a company manage their work related to patent services in an organized manner. Current companies providing patent services, have their own interfaces, which have few limitations. As a result, CRM system for patent servicing is developed where a separate database is maintained for each client, enabling to check previous works, review service being rendered, anytime and anywhere. And at the service provider end, CRM system helps organize work making it clutter free. Few of the patent services are time critical and are required to comply with legal procedures. Such patent services are further rendered using a docket system, complying with the legal patent procedures of the country to which the patent application belongs to. The docket system maintains a centralized calendar/rule engine and initiates actions as per applicable laws, rules and procedures of the target country. The generation of notifications that are sent to clients to remind them of pending actions towards the docket, is based upon a rule engine. Hence a CRM system with integrated docket system for patent procedures is a complete solution for all patent related services.
Starting Page	205
Ending Page	209
File Size	1252828
Page Count	5
File Format	PDF
ISBN	9781467329224
e-ISBN	9781467329255
DOI	10.1109/PDGC.2012.6449818
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2012-12-06
Publisher Place	India
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Patents Protocols Docket Patent services Portals Manganese CRM
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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