NDLI: A Structural Analysis of SLAs and Dependencies Using Conceptual Modelling Approach

Content Provider	IEEE Xplore Digital Library
Author	Song, W.W. Soomro, A. Yang Li Qin Liu
Copyright Year	2013
Description	Author affiliation: Dept. of Inf. Syst., Dalarna Univ., Dalarna, Sweden (Song, W.W.) \|\| Sch. of Software Eng., Tongji Univ., Shanghai, China (Qin Liu) \|\| British Telecom, Ipswich, UK (Yang Li) \|\| Sch. of Eng. & Comput. Sci., Durham Univ., Durham, UK (Soomro, A.)
Abstract	Making good use of Service Level Agreements (SLA) becomes crucial for an enterprise both to provide value added products and services to customers and to protect the interest of parties involved in the business activities. Well formed and effective structural representation and management of SLAs in conceptual modeling can greatly support the understanding and communication of service development and deployment as well as maintenance of quality of service. Existing specifications and structures for SLAs do not fully formalize and support for different automatic and dynamic behavioral aspects needed within business enterprises due to lack of study focusing on SLAs templates and their contents, which are mostly written on Natural Language (NL). We address the issues of how to use conceptual models to describe the structures of SLAs and the various relationships between SLAs and their items, and hence to better depict business domains. With focus on the contents, process, and dependencies among SLAs, we aim to use so generated concept model for service discovery, service delivery and scheduling.
Starting Page	439
Ending Page	444
File Size	263817
Page Count	6
File Format	PDF
ISBN	9781479921591
DOI	10.1109/COMPSACW.2013.112
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-07-22
Publisher Place	Japan
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Measurement Conceptual modelling Web services Quality of service Mobile communication SLA Service-oriented architecture Contracts
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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