NDLI: An empirical study of factors affecting the adoption of self-service checkout terminals in Slovenia

Content Provider	IEEE Xplore Digital Library
Author	Sumak, B. Pušnik, M. Heričko, M.
Copyright Year	2014
Description	Author affiliation: Fac. of Electr. Eng. & Comput. Sci, Univ. of Maribor, Maribor, Slovenia (Sumak, B.; Pušnik, M.; Heričko, M.)
Abstract	Few years ago, retailers started to employ self-service checkout terminals providing customers a choice to scan the barcodes on their own items and complete the purchase process without an interaction with retailer's staff. This study aimed to investigate factors which can have a significant impact on user's decision about how and when they will use the self-checkout unit. To understand customers' perceptions about using self-checkout terminals, the Technology Acceptance Model (TAM) was used to develop the research model. In this study, several external factors with direct or indirect impact on user's behavioral intentions are proposed: anxiety, perceived service quality, attitude toward innovation, self-efficacy and anonymousness. Empirical data was conducted using an online survey. The proposed relationships were empirically tested using the structural equation modelling approach. The implications and limitation of the study are also discussed.
Starting Page	453
Ending Page	458
File Size	356353
Page Count	6
File Format	PDF
e-ISBN	9789532330779
DOI	10.1109/MIPRO.2014.6859610
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2014-05-26
Publisher Place	Croatia
Access Restriction	Subscribed
Rights Holder	MIPRO
Subject Keyword	Context Technological innovation Numerical analysis Data models Mathematical model Information technology Context modeling
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
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