NDLI: Software versus IT Service: A Comparative Study from Requirements Engineering Perspective

Content Provider	IEEE Xplore Digital Library
Author	Zowghi, D. Bargi, A.
Copyright Year	2011
Abstract	Services are ubiquitous and are a critical element of the modern world economies. They play an increasingly important role in most industry sectors including Information Technology (IT). The essential differences between a software product and an IT Service are unclear. IT services are seldom offered in isolation and are often packaged and provided with software products. More so than before, IT service providers need to conduct a rigorous and systematic elicitation, and analysis of the needs and requirements of the intended users so that the resulting IT services are closely aligned with the enterprise business needs. This paper presents a comparative study of software and IT services from the Requirements Engineering (RE) perspective, both from process and product viewpoints. The overall aim of this compare and contrast is to investigate key similarities and differences between software and IT services in order to ascertain the applicability and relevance of RE research and practice results for eliciting, analyzing, documenting and managing IT services.
Starting Page	31
Ending Page	35
File Size	387984
Page Count	5
File Format	PDF
ISBN	9781457709821
ISSN	15294188
DOI	10.1109/DEXA.2011.76
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-08-29
Publisher Place	France
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Business Software systems Standards Programming Conferences Warranties requirements specification IT service requirements engineering service requirements SLA
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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