NDLI: Management of Large-Scale e-Infrastructures at LRZ

Content Provider	IEEE Xplore Digital Library
Author	Kranzlmuller, D.
Copyright Year	2011
Abstract	Scientific computing relies heavily on e-Infrastructures as one of the cornerstones of today'sadvancements in research. These e-Infrastructures include advanced IT architectures such as supercomputers, grids, clouds, and the networks interconnecting them. In order to deliver high-quality services provided by these systems to the users, adequate IT management is an essential requirement. The Leibniz Supercomputing Centre (LRZ) is one of the world's largest e-Infrastructure providers and strongly devoted to contributing to and utilizing the field of IT Service Management (ITSM). After initiating its ITSM program in 2006, today many of the services provided by the LRZ are ITSM-driven. Processes have been adopted in alignment with ITIL best practices. Learning from "commercial" ITSM, and applying it to academic e-Infrastructures such as grids and clouds has been recognized as an effort that is vital for the sustained success of these developments. This challenge is subject of the EC-fundedg SLM project, which is led by LRZ and will be demonstrated in this talk. A major goal of LRZ is complete certification against ISO/IEC 20000-1 in the near future. This follows the believe that IT Service Management is a basic ingredient for delivering the best services to its customers.
Starting Page	5
Ending Page	5
File Size	99698
Page Count	1
File Format	PDF
ISBN	9781457709821
ISSN	15294188
DOI	10.1109/DEXA.2011.49
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-08-29
Publisher Place	France
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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