NDLI: Implementing a balanced scorecard at a software development company

Content Provider	IEEE Xplore Digital Library
Author	Ioannou, G. Papalexandris, A. Prastacos, G.P. Soderquist, E.
Copyright Year	2002
Description	Author affiliation: Manage. Sci. Lab., Athens Univ. of Econ. & Bus., Greece (Ioannou, G.; Papalexandris, A.; Prastacos, G.P.; Soderquist, E.)
Abstract	In this paper, the authors develop a specific balanced scorecard (BSC) model, and present the experiences from its real-life implementation at a large software development company. The proposed approach is based on the Kaplan-Norton model, and takes into account the particularities of the software industry. Via the discussion of the actual implementation in a technology driven and oriented company, they illustrate the effect that the dynamic environment and the increased concerns about intellectual capital have on business strategy and the performance metrics inherent in the BSC model. In this context, the authors also identify and evaluate some critical success factors and shortcomings of the particular project in order to derive guidelines for similar implementations.
Sponsorship	IEEE Eng. Manage. Soc
Starting Page	743
Ending Page	748
File Size	447126
Page Count	6
File Format	PDF
ISBN	0780373855
DOI	10.1109/IEMC.2002.1038530
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2002-08-18
Publisher Place	UK
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Programming Companies Computer industry Financial management Area measurement Software development management Laboratories Environmental economics Knowledge management Guidelines
Content Type	Text
Resource Type	Article

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