NDLI: Needs-Centric Searching and Ranking Based on Customer Reviews

Content Provider	IEEE Xplore Digital Library
Author	Lee, T.Y. Li, S. Ran Wei
Copyright Year	2008
Description	Author affiliation: Oper. & Inf. Manage. Dept., Univ. of Pennsylvania, Philadelphia, PA (Lee, T.Y.; Li, S.; Ran Wei)
Abstract	Online retailers have associated the introduction of user-generated product reviews with increased customer sales and decreased product returns. For all of the perceived value conveyed by customer reviews, however, little effort has been directed towards leveraging user-generated content beyond a product centric focus: customers first select a product in order to read from prior users of that product. In this paper, we integrate traditional information retrieval relevance ranking with database aggregation to model the knowledge within online product reviews and product descriptions. Customers search the knowledge base of reviews by querying on specific needs or interests. The result is a customized ranking of products, a recommendation list that is based upon and explained by the text of reviews written by prior users expressing similar needs or interests. We evaluate the approach using a knowledge base of online reviews from Epinions.com and compare results to expert recommendations from Consumer Reports.
Starting Page	128
Ending Page	135
File Size	412521
Page Count	8
File Format	PDF
ISBN	9780769533407
ISSN	15301354
DOI	10.1109/CECandEEE.2008.95
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2008-07-21
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Marketing and sales Databases User-generated content Information retrieval Microwave ovens Radio access networks Information management Digital cameras Sorting Costs
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in