NDLI: Transferring workers' knowledge into the information system: a case of recommendation system for supplier selection in e-procurement service company

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Transferring workers' knowledge into the information system: a case of recommendation system for supplier selection in e-procurement service company

Content Provider	ACM Digital Library
Author	Jung, Gwangjae Shim, Seonyoung
Abstract	With the emergence of indirect procurement, it has become a global trend for companies to outsource their maintenance, repair, and operating (MRO) supplies to procurement service providers (PSPs). Due to the variety of MRO items, evaluation of numerous suppliers in various industries is a particularly complex task for PSPs. In order for companies to find suppliers that offer quality goods not just low prices, a systemized and transparent evaluation model is needed. However, many PSPs still evaluate and select suppliers based on the sourcing managers' subjective experiences. IMK, the leading procurement service provider in Korea, tried to systemize its supplier evaluation and selection processes by developing a recommendation system (named WI) for supplier selection. This innovative system brought cost reduction and transparency in sourcing processes. IMK not only transferred sourcing managers' knowledge of supplier evaluation into WI, but also made the system evolve by sourcing managers' collective intelligence --one of the important features of Web 2.0 -- in order to adapt dynamic changes in supplier and MRO markets. Because of these unique characteristics, the participation of the sourcing managers is very critical for WI's performance. This case explains how IMK encouraged sourcing managers' participation to improve WI's performance. We classify several management issues, which are derived by the three maintenance projects for WI, into three perspectives of technology-organization-environment (TOE) framework. This case mainly shows that transferring too much tacit knowledge increases the system complexity and reduces the ease of use. Communication among users helps them to identify their roles in the system and facilitates knowledge contribution. A CEO-driven implementation stimulates system use in the beginning, but it cannot be maintained without sufficient understanding of the system on the user's side. Coping with trial errors during the system development and maintenance, WI was successfully implemented and became the core competency in IMK's business.
Starting Page	1
Ending Page	10
Page Count	10
File Format	PDF
ISBN	9781450314282
DOI	10.1145/2378104.2378119
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2011-08-03
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	B2b commerce Mro procurement Supplier evaluation Recommendation systems Knowledge management
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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