NDLI: Modeling e-government processes using YAWL: half-way towards their effective real implementation

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Modeling e-government processes using YAWL: half-way towards their effective real implementation

Content Provider	ACM Digital Library
Author	Faria, José Luis Belo, Orlando Ribeiro, António Nestor Santos, Vasco Oliveira, Bruno
Abstract	Today E-Government institutions face a lot of challenges related to the quality and effectiveness of the services they provide. In most cases, their users are more demanding, imposing new ways of acting and dealing with their needs, requesting often expeditious and effective attendance. Independently for their nature, we believe that such pertinent characteristics begin to be sustained immediately as we start to study and model E-Government processes. Modeling and simulation are useful tools on the assurance of the availability of E-Government services in many aspects, contributing significantly to improve processes implementation, ranging from their inception to their final software application roll-up and maintenance. In this paper we studied the use of YAWL -- a work flowing language -- for modeling E-Government processes, showing through a real world application case how it can help us in the construction of effective models that may be used as a basis for understanding and building the correspondent software applications.
Starting Page	288
Ending Page	291
Page Count	4
File Format	PDF
ISBN	9781605586113
DOI	10.1145/2691195.2691298
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2014-10-27
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Conceptual modeling Yawl E-government process modeling Workflows representations
Content Type	Text
Resource Type	Article

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