NDLI: Developing Best Practices for Qualtrics Administration

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Developing Best Practices for Qualtrics Administration

Content Provider	ACM Digital Library
Author	Fletcher, Kathryn
Abstract	In 2013 West Virginia University consolidated a few individually purchased college and individual licenses for Qualtrics survey software into a single campus-wide license that includes all of our colleges and regional campuses, to be implemented as a campus standard and enterprise solution for our campus. Due to some staff reorganizations over the past two years, I and the other Qualtrics brand administrators at WVU are all new to this administrative role. In this paper, I plan to share lessons that I learned while (1) participating in developing and documenting new business processes, (2) transitioning to serve as the main brand administrator, (3) cleaning up user accounts that had not been actively managed for years, and (4) working with the Qualtrics vendor, local group administrators, my IT colleagues, and campus users as we refine a set of best practices for product usage and administration. Although this paper discusses a campus-wide implementation of Qualtrics survey software, I feel that the lessons I learned during this process could be extrapolated to the development of best practices for other products or IT services.
Starting Page	89
Ending Page	94
Page Count	6
File Format	PDF
ISBN	9781450340953
DOI	10.1145/2974927.2974952
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2016-11-01
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Survey software Application administration Best practices
Content Type	Text
Resource Type	Article

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