NDLI: Centering on the student computer user (the evolution of a peer training program at the University of Maryland)

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Centering on the student computer user (the evolution of a peer training program at the University of Maryland)

Centering on the student computer user (the evolution of a peer training program at the University of Maryland)

Content Provider	ACM Digital Library
Author	Zannis, Marie Mateik, Deborah
Abstract	Three years ago, the University of Maryland Computer Science Center sought a suitable pool of trainers to meet the computer training needs of the student population. Since full-time professional staff were already over-committed to other training and consulting programs it was necessary to look elsewhere. The Computer Science Center has found a viable alternative in training qualified students to teach their peers.The Peer Training Program at the University of Maryland has evolved over three school years and has made various changes in that time. In keeping with the University's stated policy of commitment to computer literacy for its 28,000 on-campus students, the Computer Science Center holds evening and weekend classes regularly throughout the spring and fall semesters. Summer classes, which were well received when instituted in 1989, are offered on weekday afternoons and evenings. Most of the classes are offered in an in-house training facility. Peer Training classes are a means of equipping students to use WAM (Workstations at Maryland) public computing labs and acquainting them with some workstation software. One class, however, teaches remote communication with the University's mainframes from a home computer and covers file transfer on both the Macintosh and IBM computers. A once-a-semester word processing lab makes the Peer Training staff available to consult with students working on term papers and projects.In seeking to serve a large and diverse student body the program has experienced challenges at each stage of its growth. The authors discuss these challenges and explain how policies in scheduling, registration, communications, training, documentation, and teaching evaluation have evolved to meet these challenges. Online registration, new hardware, expansion of schedule and staff evaluation procedures are some of the areas in which there have been positive changes within the program. Increased extradepartmental demands have resulted in offering several classes out-of-house. This has added to administrative and trainer responsibilities but has extended the reach of the Center's training programs and has been a positive public relations effort.Current concerns include growing needs for additional trainers, class attendance, and changes in support staff. Advice is offered for those in the stages of planning a Peer Training Program on a college or university campus.
Starting Page	427
Ending Page	433
Page Count	7
File Format	PDF
ISBN	0897914066
DOI	10.1145/99186.99275
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	1990-08-01
Publisher Place	New York
Access Restriction	Subscribed
Content Type	Text
Resource Type	Article

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