NDLI: Communities of practice: dare to share the knowledge

Please wait, while we are loading the content...

BATTLE of the bandwidth

Beyond the technology

Bringing laptops to class: the front lines of curricular computing

Building a technology classroom: lessons learned at a small liberal arts college

Building a university IT community: strength through collaboration and partnerships

Campus planning portfolio: using the peopleSoft portal to develop a planning website for middle states accreditation

A case study: implementing supportworks professional helpdesk at drew university

The challenges and successes of implementing an enterprise patch management solution

Communities of practice: dare to share the knowledge

The comprehensive IT help desk: a single point-of-contact for the university community

Condemned to repeat history: lessons I'm still learning

Convenience: are you providing it?

The cost of non-compliance: when policies fail

Course evaluations online: putting a structure into place

Creating a new channel for campus communication

Dancing with the devil: faculty assessment process transformed with web technology

Demand, drag, or deal: persuading faculty to transform higher education

Deploying and taming the wireless beast

Doing more with less for the good of all

Empowering staff: creation of a staff technology development center

Encouraging and assisting faculty incorporation of innovative classroom technologies

Enterprise resource planning (ERP) implementation planning and structure: a recipe for ERP success

eXtreme deployment: distributing and configuring 450 student laptops in five hours

From innovators to majority: evolution in faculty webCT training

From yellow stickies to the world-wide web: the evolution of problem tracking at the University of Houston

The front line battle against P2P

Getting better while getting less: improve your service without expanding your budget

Getting rid of registration at the LSE

Growing our own: partnering with the city school district

A holistic approach to high-performance computing: xgrid experience

How long can we keep doing more with less?

Implementing a network improvement action plan

Increasing student employee morale and retention by developing advanced employment opportunities: a Penn State perspective

Information busters: communicating with your campus community

Interactive online journaling: a campus-wide implementation of blogging software

Invert your training program: revisited

IT strategic planning by a college within a university

Leadership essentials: facilitation skills for improving group effectiveness

Lessons learned from the novell and groupWise upgrade of the summer 2003 or "what we did on our summer vacation!"

Mac OS X panther imaging do's and don'ts

Making technology accessible for the technophobe-moving social workers into the $21^{st}century$

Managing faculty support: expectations and change in the classroom

Managing open access labs: "MacGyver principle"

Mastering IT change management step two: moving from ignorant anarchy to informed anarchy

Moving from training to teaching

Online solutions: looking to the future of knowledgeBase management

An open source print management system that works

Organizationally supporting innovation in technology-enhanced instruction and research

OSU helpdesk: a cost-effective helpdesk solution for everyone

OS X: a ten-step program

OS X: here we go again

Outsource this!: broaden support and reduce staff burnout

Outsourcing the student resNet: (we've had enough!)

Paper copy to online: the push to get employees into the 21st century

A platform independent tool for evaluating performance of computing equipment for a computer laboratory

Project juggling: the evolution of a process

Reenvisioning training: new partnerships and focus

Searching for the needle in the haystack: taxonomies, tags and targets

Sleeping with their eyes open: a guide to student staff training

Software's little helpers: managing your lab areas

Soup to nuts: affordable tools for building and maintaining labs

Staying secure in an insecure world: 802.1x secure wireless computer connectivity for students, faculty, and staff to the campus network

Stuck in nerdville: implementing a laptop checkout program via information commons

Student employment system: the pros and cons of building a homegrown application and using student programmers

Students as service champions: a success story

Student technology consultants: they're not lab monitors anymore

The successes of centralization "merger of support services"

Tablet PC: blackboard to the web

Taming the skyrocketing printing costs in campus computing labs with open source technology

Technology: illegal, immoral, or fattening?

Thin-clients for clusters: working ourselves out of a job?

Turning the titanic: changing a PIN to a password

UW-Madison student leadership project

Viruses, updates, and security: making the campus aware

Voluntary centralization of user support in a de-centralized organization

Walking the tightrope of faculty support

Web-based technologies: reaching their ultimate potential on restricted budgets

Why can't I do it here?: using students as policy educators and enforcers

Window to a new world: online freshman orientation via portal

"You are the key to security": establishing a successful security awareness program

Attempts to automate client security at virginia commonwealth university

Building a champagne helpdesk on a beer budget

Building a computer lab that students will love: internet cafés and design studios

Easy access to remote graphical UNIX applications for windows users

Implementing high-performance grid computing in student computer labs

It's eleven o'clock: do you know where your identity is?

Let's get sTARTed!: creating an online technology orientation

Mac OS X tips and tricks in a lab environment

Providing effective ICT services using open source technologies: University of the Philippines experience

Research based methods for using powerpoint, animation, and video for instruction

Residential computing consultants: help center after hours and onsite

Residential student support

Security awareness training for students at virginia commonwealth university

Soothing the many-headed beast: improving the rendering process in the world of 3D animation

Spam software evaluation, training, and support: fighting back to reclaim the email inbox

Timeline to efficiency

Communities of practice: dare to share the knowledge

Content Provider	ACM Digital Library
Author	Mojta, Debbie
Abstract	Communities of practice are not a new idea, but they are being looked at more closely as an important tool for learning and mastering knowledge challenges. Communities of practice often lend themselves to a particular strategic intent for their existence.[6] The Help Desk with all of its ongoing training and sharing naturally lends itself to the purpose of a helping community. An inherent quality of communities of practice is that they connect people across organizational boundaries. By nurturing a community of practice that brings together student help desk staff, user services staff, and system support staff, the Help Desk is able to nurture a knowledge sharing culture that makes the student consultants feel more valued in their work, and willing to seek solutions from their peers as well as across traditional organizational boundaries.[3] The student consultants also contribute knowledge from their unique perspectives. This paper will review the history of our first attempts at developing a community of practice at the Help Desk and the ongoing cultivation process.[5] .
Starting Page	34
Ending Page	36
Page Count	3
File Format	PDF
ISBN	1581138695
DOI	10.1145/1027802.1027811
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2004-10-10
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Learning Training Student staff Knowledge management Management Organizational learning Communities of practice Help desk
Content Type	Text
Resource Type	Article

Central Library (ISO-9001:2015 Certified)
Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

See location in the Map
03222 282435
Mail: support@ndl.gov.in

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in