NDLI: Using our resources to improve publications

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Supercomputing at the University of Arizona

Criteria and guidelines for selecting the appropriate LAN(s): what nobody tells you

Le Menu: changing the user interface on a local area network

Computer conferencing systems: how do we support them?

Electronic conferencing—issues beyond software selection

Deans' electronic mail project

Social issues surrounding electronic mail

The care and feeding of an instructional program

Instructional development of computer workshops at Indiana University

Training adult learners - a new face in end users

The importance of a proactive approach to education at an educational/academic computer center

Providing inexpensive software for campuses

You cannot lead a horse to water: taking charge of microcomputer support

Using an expert system to improve microcomputer consulting

Evolutionary changes in microcomputer services and support

Setting up, controlling, and maintaining multiple, non-networked, open-use microcomputer labs

A documentation system, philosophy and implementation at the UAB University Computer Center

Documentation: document distribution maintenance

Establishing documentation standards

Managing the user services function

The dark side of computer operations: implementing user policies

The role of computer-center committees

Providing the right computing services in times of financial crisis: a case study at the University of Wisconsin-Madison

User services for the novice on the Northwest Missouri State University Electronic Campus

The concerns of new trainers

Effective computer education

Survival techniques of a conversion

Converting from a DEC system-10 to VAX

All your consulting needs under one roof

Consulting methods used by the text consultants at a large research laboratory

After-hours assistance

MEMO: an electronic consultation machine on VM CMS

In-house documentation in a small college

Publishing requires much more than desktop publishing systems

Using our resources to improve publications

Supporting package software documentation: options for user services groups

The evolution of a genre: the computer center newsletter

Publishing a university computing service newsletter

Organizing a live call-in TV show about computers

Captive...a new tool

Online services: let your fingers do the walking...

“I've got a quick question..." or, a dozen years of network user services

What I didn't learn in the classroom

Personal and professional growth in a user services career

Meeting user needs through in-service student projects

A successful support model for student consultants at Rutgers University

Micro labs and laser printing: scenarios and solutions

Software support: preempting the quick question

Which way to go?

Micros and minis - conflict resolution

Support services for a heterogeneous environment

Faculty computer literacy at the University of Wisconsin-Milwaukee

Establishing a faculty computing resource library

Equipment maintenance as a user service

Starting and supporting a software library

The special training needs of the first-time microcomputer user

Designing an effective Macintosh training program

You have to run faster just to stay in the same place

The student consultant...supporting the microcomputer labs

On the care and feeding of superusers

Administrative microcomputer support from an academic center?

Campus MIS and OA services for students and faculty

User's groups - a source of information

Process for selecting microcomputer-based statistical software

A hard disk organization scheme for delivering CAI on a novell based PC/MS DOS local area network

Microcomputer software management: a user-oriented approach

Designing user services on a PC LAN

Managing on oft overlooked resource: student employees

Presenting a united front

Cross-training of student consultants

Student internship program: capitalizing on our natural resources

What to do when the help desk needs help]

Adapting courses to meet faculty, staff, and student needs

Providing learning alternatives

Distributed training: the MSU computer laboratory departmental trainer program

Integrating computers into the university curriculum: the experience of the UK computers

Twenty years of electronic publishing at Syracuse University: from Rube Goldberg to the real thing

University innovations in desktop publishing

I lift the lamp beside the golden door]

Partnership in technology

Strategies for leveraging user services resources

Implementing a campus-wide computer-based curriculum

Training: a view from the new kid on the block

Communications software in university computing services

An agenda for research in end user computing

What are those students really doing?

Using our resources to improve publications

Content Provider	ACM Digital Library
Author	Sawyer, Kathy Claspell, Pam
Abstract	“We do it that way because we've ALWAYS done it that way…”Due to the rapid advances in computer technology, many of us in Academic Computing are finding ourselves in the position of looking for ways to use this technology to improve those publications that we produce for general distribution. There are new concepts, new software packages and hardware that can now be utilized. One can't help but feel the excitement in our new-found ability to design, format, and produce a professional looking publication without depending on a professional printer. Through the use of a word processing package, a desktop publisher and a laser printer, a whole new world has opened up to us.Academic Computing publications at Ball State University include a quarterly newsletter and mini-course schedule. For the last several years, there has basically been one person in charge of these publications. Publishing the newsletter consisted of writing articles, collecting articles from other staff members, editing all articles, getting them formatted and printed by the secretary, cutting and pasting into newsletter form, and finally, sending the finished copy to the on-campus print shop. The mini-course schedule was produced in this same manner. We restructured our publication method to increase staff involvement and also, we made what seemed like almost a quantum leap to desktop publishing, computer graphics and staff production, making most of these changes between issues.Our original goals were to minimize cutting and pasting, to involve more staff and to produce a professional set of publications which would be more readable and helpful to the individual user. In so doing, we had to learn a lot of new things very quickly: new software, new hardware and—just as important—new ideas. One outcome was the many favorable comments we received from the academic community on the revised format of our mini-course schedule.We feel that our presentation is to show that it is possible to make a dramatic change in production methods, given the right attitudes of acceptance, and willingness to utilize new resources: computer, personal, and personnel. We had to overcome more than just technical changes—the greater challenge was in forming these concepts and new ideas.
Starting Page	205
Ending Page	209
Page Count	5
File Format	PDF
ISBN	0897912411
DOI	10.1145/41866.41901
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	1987-12-01
Publisher Place	New York
Access Restriction	Subscribed
Content Type	Text
Resource Type	Article

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