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Ranking the importance of alerts for problem determination in large computer systems

Content Provider	ACM Digital Library
Author	Chen, Haifeng Saxena, Akhilesh Yoshihira, Kenji Jiang, Guofei
Abstract	The complexity of large computer systems has raised unprecedented challenges for system management. In practice, operators often collect large volume of monitoring data from system components and set up many rules to check data and trigger alerts. However, the alerts from various rules usually have different problem reporting accuracy because their thresholds are often manually set based on operators' experience and intuition. Meantime, due to system dependencies, a single problem may trigger many alerts at the same time in large systems and the critical question is which alert should be analyzed first in the following problem determination process. In this paper, we propose a novel peer review mechanism to rank the importance of alerts and the top ranked alerts are more likely to be true positives. After comparing a metric value against its threshold to generate alerts, we also compare the value with the equivalent thresholds from many other rules to determine the importance of alerts. Our approach is evaluated with a real test bed system and experimental results are also included to demonstrate its effectiveness.
Starting Page	3
Ending Page	12
Page Count	10
File Format	PDF
ISBN	9781605585642
DOI	10.1145/1555228.1555232
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2009-06-15
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Invariant network Fault management Alert ranking Rule management Peer review Fault model
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
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9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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