NDLI: To serve or not to serve

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Centralized vs. diversified user services: A user's perspective

Finding out what people really think about computer use at a university

F.I.S.H.: Factors, interactions, and support for humans

Online documentation and user services

The microcomputer user services specialist an evolving role

A new role for user services

Presentation graphics

Handling visual media preparation for Ohio state's computer center workshops

A microcomputer demonstration and evaluation lab

Personal work-stations at the University of Waterloo

The Argonne workstation evaluation and demonstration room

Computing: Taking the first byte

Word processors: A new group of users and what to do with them

Supporting microcomputers in a multi-vendor environment

Retooling the user support staff of the computer center towards a micro information center facility

Management of decentralized computing facilities

Maintaining user service and direction in a complex environment

Academic support vs. information support: Bringing information management to the community college

Information center for administrative data implementation experience at UC Berkeley

Experiences with a micro lab network

Development of the MIT microcomputer center

Literacy and computer illiteracy

Computer literacy at Paine College

Micros for students-a computer-intensive environment

Running a micro lab: One year later

Microcomputers as a productivity tool at a satellite campus

The design of a low-cost, high-speed local area network

Functional computer literacy

The multiplier effect of computing literacy on user services

Computers in the humanities: Providing faculty with new tools

Burn out in user services

User services as information center

AID—access to informal documentation

Project management in an academic computing center: Installing a laser printer

How does a centralized computer center with a large mainframe adapt to the introduction of lots of micros?

To serve or not to serve

The next step: User-defined microcomputing facilities

Software lending library

An automated management system for applications software

Inter-university consortium for educational computing

Teaching workshops to college faculty, staff, and administrators

The software sampler workshop: Intermediate training for university microcomputer users

Techniques for mass training in basic computer skills

Tracking and planning staff time for an academic computing center

The information center: A unified approach to user services

User services support levels for microcomputer hardware and software

Microcomputer information center and showroom: The creation of a microcomputer store

An Experiment in senior staff working alongside student consultants

Evolving consulting services into an academic setting

Author Index

To serve or not to serve

Content Provider	ACM Digital Library
Author	Oribello, Anne
Abstract	As microcomputers proliferate on campuses, changes will have to be made in user services to accommodate the “Apple in every dorm room” and “PC in every office.” Brown University is being forced to examine these issues now, due to several important events: •Brown's broadband network that links most office buildings is being extended to dormitories. •Special agreements allow members of the Brown community to buy microcomputer hardware at discounts of up to 45 percent; software site licenses are currently under negotiation. •A \$50 million research project includes a gift to Brown of 150 micros. Traditional services cannot be mapped directly into microcomputer support for the following reasons: •The variety of hardware and software is so large that staff cannot maintain expertise in all these areas. •Staff size has not usually grown in proportion to usage, so there is no extra staff to move into these areas. •Centralized support services will become less effective as users become more distributed. Other factors affect the extension of service to micros: •An increasing number of incoming freshmen have some computer “literacy.” •File transfer standards are only beginning to evolve. •Increasing numbers of administrative users are requesting these services. •The role of mainframe computing will change toward file and print servers. •Microcomputer vendors are supply better user-oriented documentation including on-line tutorials. Brown has recognized a number of directions that these services are likely to take: •With distributed users, there will be an increase in phone and interactive consulting. •More of the responsibility for traditional user services will be assumed by the users (human network). •Solutions for user problems will include hardware as well as software. •A limited number of packages that are implemented on several common types of machines will be identified for support. •Staff will develop and support interconnections between existing software and the local environment.
Starting Page	167
Ending Page	168
Page Count	2
File Format	PDF
ISBN	0897911466
DOI	10.1145/800019.800599
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	1984-11-11
Publisher Place	New York
Access Restriction	Subscribed
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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