NDLI: Notification design in collaborative and social networking environments

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Notification design in collaborative and social networking environments

Content Provider	ACM Digital Library
Author	Lo, Jimmy Li, Jin McGrenere, Joanna
Abstract	Knowledge workers are living in an ever-connected world with information technology supporting many kinds of collaboration. This enables substantial flexibility -- working with others is no longer restricted to taking place in offices, but happens in geographically distributed locations (such as Asia and North America) and in all sorts of locales from the home, to the coffee shop, to the commuter train, and even while on the go walking down the street. Collaboration not only happens across space (at a distance as well as locally), but also across time (both synchronously and asynchronously). With the power and flexibility comes a downside, however; namely, constant notifications, which often result in interruptions. One research study estimated that unnecessary interruptions consume 28 percent of a knowledge worker's day (Spira and Feintuch, 2005). Another study showed that interrupting users with many non-critical events lowers productivity and cause stress and frustration (Mark et al., 2008). Notifications come in many forms, including email messages, instant messages, phone calls (some of which can be delivered in multiple different ways across the personal computer), various forms of mobile devices and even simply a phone call on a traditional land line.
Starting Page	319
Ending Page	320
Page Count	2
File Format	PDF
DOI	10.1145/1723028.1723081
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2009-11-02
Access Restriction	Subscribed
Content Type	Text
Resource Type	Article

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