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| Content Provider | ACM Digital Library |
|---|---|
| Author | Rasmussen, Rasmus Simonsen, Jesper Fleron, Benedicte Hertzum, Morten |
| Abstract | Systems development has been claimed to benefit from user participation, yet user participation in implementation activities may be more common and is a growing focus of participatory-design work. We investigate the effect of the extensive user participation in the implementation of a clinical system by empirically analyzing how management, participating staff, and non-participating staff view the implementation process with respect to areas that have previously been linked to user participation such as system quality, emergent interactions, and psychological buy-in. The participating staff experienced more uncertainty and frustration than management and non-participating staff, especially concerning how to run an implementation process and how to understand and utilize the configuration possibilities of the system. This suggests that user participation in implementation introduces a need for new competences. Our results also emphasize the importance of access to fellow colleagues with relevant experience in implementing systems. |
| Starting Page | 61 |
| Ending Page | 64 |
| Page Count | 4 |
| File Format | |
| ISBN | 9781450312967 |
| DOI | 10.1145/2348144.2348164 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 2012-08-12 |
| Publisher Place | New York |
| Access Restriction | Subscribed |
| Subject Keyword | User participation Organizational implementation |
| Content Type | Text |
| Resource Type | Article |
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