NDLI: Higher ed 101 - teaching techies higher ed culture

Please wait, while we are loading the content...

Automated podcasting solution expands the boundaries of the classroom

Bridging the student support gap

Just fix it: IT support for students

A recharge model for end user computing support: yes! people pay us to fix their computers

What trainers can learn from consulting

Beyond simple e-mail: upgrading an entire campus to enterprise e-mail and calendaring with groupwise

Reactive to proactive support: a corn dance

How'd they do that: modified instructional system

Facilitating innovative faculty projects: an information technology perspective

Expanding technology access

Duck, duck, goose -- no need to run from quality control

Adding fun and games to training programs

Network based storage: getting students to actually use it

Retake control of your classroom technology

Putting out the fire before it starts: proactive technology support

Architecting change from the inside out

Outside the boundaries of printing: not just your 8.5 x 11 standard sheet anymore

Centralized content in a decentralized IT environment: plone and content management at Texas A&M University

Leveraging our campus IT in the wake of the storm

Training the campus: a look at Acadia University computer support training

Software management

Against all odds: a successful exchange migration

Moving beyond the boundaries: student, staff and faculty technology education

Because we have better things to do: automating common support tasks

The easy way to move windows profiles and data

Opening the lines of communications with open source software

Implementation and experience with the terminal registration system with web interface

Collecting students' degree of comprehension with mobile phones

VOIP in a university call center

IU-EVAL: an electronic course evaluation system

IT in the ETD puzzle: making the pieces fit

SafetyNET -- designing and implementing a technology support program for students

Higher ed 101 - teaching techies higher ed culture

Rollins college laptop repair services

Compared to operation overlord, deploying and supporting laptops should be easy

Applying constructivist principles to reinvigorate faculty training

Creating a positive first impression of information technology support at the start of school

Providing support to the expanding university

Using an automatic marking system for programming courses

Enhancing campus IT services and student employee development through student technology services

Finding a balance: centralized IT support for decentralized units and the liaison program at Tulane University

Working collaboratively in the big ten and beyond

BITS based imaging process

Purdue's system-wide deployment of a classroom response system

Better results in mathematics lessons with a virtual personal teacher

Dressing up, dressing down: where is your career headed?

Me and my shadow

Evaluating student employee performance

Digi get it: student technology training

Using coLinux to provide a linux environment on windows PC in public computer labs

An experience of monitoring university network security using a commercial service and DIY monitoring

Research data storage available to researchers throughout the U.S. via the TeraGrid

Now that we are all so well-educated about spyware, can we put the bad guys out of business?

Balancing act: community and local requirements in an open source development process

Exploring the training wilderness

Student leadership teams: does the benefit outweigh their egos?

The [216:1 Ratio]: bridging the growing support gap through proactive deployment of emerging technologies

Creating synergy to make I.T. happen

Expanding communication mechanisms: they're not just e-mailing anymore

Specialized computer labs: care and feeding

EMS: a homegrown identity management system

Using video podcasts to enhance consulting

The matrix and beyond: expanding proactive resources for customers

Being there: a "teach them to fish..." approach to training and support using WebEx™, videoconferencing, and the telephone

Using remote installation services for windows to streamline installations in the UTPB computer science research lab

The UTPB computer science research lab: running on student power

Enhancing training & documentation by eliminating artificial boundaries

ePortfolio: expanding the educational vision (our educational saga)

Tapping an unlimited resource: the young, talented and creative minds of student workers

Residential installations for network access on Rollins College campus

Notebook universities do not have to be expensive

Cultivating an awesome IT staff

Thin clients: the key to our success

No one needs it, (until they need it) implementing a new desktop backup solution

Increasing resources in times of budgetary constraints

Computer lab reservations: improving how to manage multiple reservation life cycles

Bringing down the boundaries: creating an environment that brings out the much needed internal motivation of support personnel

"WinSun": deploying the Windows desktop on a Sun Ray

Hiring, training and tetaining: managing student employee turnover

Assessing and conquering burnout

We got the message: creating an instant messenger service point

Taming the help desk

Expanding the boundaries through the use of technology in informal learning spaces

Online student enrollment system

Student computing purchase programs

Communicating using the desktop background

Extreme makeover: lab edition

Moving IT beyond IT

Podcasting made simple

Lessons learned from the library: building partnerships between campus and departmental IT support

Needs assessment for campus-wide network services at Brigham Young University Hawaii using IEEE 802.16 wireless network infrastructure

Oh, my aching laptop: expanding the boundaries of campus computing ergonomics

Training and Support from A to Z: Meeting the Many Needs of Graduate Students

Higher ed 101 - teaching techies higher ed culture

Content Provider	ACM Digital Library
Author	Sullivan, Beth-Anne Hitch, Leslie
Abstract	More often than not, the previous work experience of college and university information technology staff has been in industry. Another staff demographic is that many are relatively recent graduates. What they have in common is a hierarchical, standards-driven and technical worldview - the antithesis of the peculiarities of higher education's organizational structure. This void, despite excellent skills and knowledge of information technology, frequently results in miscommunication, misunderstanding, and costly mistakes when working with the majority of the university whose worldview is autonomous, variable and non-hierarchical (not to mention, non-technical). After a series of embarrassing mistakes, we launched a mandatory professional development course called Higher Ed 101 to give our IT staff the vocabulary and understanding of the complexities of higher education's organizational structure, particularly shared governance, academic freedom and tenure. The rationale was twofold: 1) to reduce disruption to the community because of insensitivity to the academic calendar and processes; and 2) to ease internal tension, raise levels of job satisfaction and develop flexible approaches to common campus technology issues. This paper details the course, Higher Ed 101, for use in staff training and development. It concludes with why making an investment in teaching the technology staff about the culture of higher education is as sound an investment in their (and the IT department's) future as is learning the latest technology.
Starting Page	143
Ending Page	148
Page Count	6
File Format	PDF
ISBN	1595934383
DOI	10.1145/1181216.1181249
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2006-11-05
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Tenure It training Students Shared governance Organizational structure Higher education history Professional development
Content Type	Text
Resource Type	Article

Central Library (ISO-9001:2015 Certified)
Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

See location in the Map
03222 282435
Mail: support@ndl.gov.in

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in