NDLI: Balancing four factors in system development projects

Content Provider	ACM Digital Library
Author	Subramanian, Girish H. Klein, Gary Chan, Chien-Lung Jiang, James J.
Abstract	Introduction The success of system development is most often gauged by three primary indicators: the number of days of deviation from scheduled delivery date, the percentage of deviation from the proposed budget, and meeting the needs of the client users. Tools and techniques to help perform well along these dimensions abound in practice and research. However, the project view of systems development should be broader than any particular development tool or methodology. Any given development philosophy or approach can be inserted into a systems development project to best fit the conditions, product, talent, and goals of the markets and organization. In order to best satisfy the three criteria, system development project managers must focus on the process of task completion and look to apply controls that ensure success, promote learning within the team and organization, and end up with a software product that not only meets the requirements of the client but operates efficiently and is flexible enough to be modified to meet changing needs of the organization. In this fashion, the project view must examine both process and product. Often, tasks required for project completion seem contradictory to organizational goals. Within the process, managerial controls are applied in order to retain alignment of the product to the initial, and changing, requirements of the organization. However, freedom from tight controls promotes learning. The product also has contradictions among desired outcomes. Designers must consider tradeoffs between product efficiency and flexibility, with the trend in processing power leading us ever more toward the flexibility side. Still, we rage between conflicting criteria, with the advocates of a waterfall system development lifecycle (SDLC) usually pushing more for control aspects and efficient operations while agile proponents seek more of a learning process and flexible product. Regardless of the development methodology followed, project managers must strive to deliver the system on time, within budget, and to meet the requirements of the user. Thus, both product and process are crucial in the determination of success. To compound the difficulties, those in control of choosing an appropriate methodology view success criteria from a different perspective than other stakeholders. Understanding how different stakeholders perceive these factors impacting eventual project success can be valuable in adjusting appropriate methodologies. Our study looks at these relationships using well established instruments in a survey of IS development professionals to better clarify the importance of these variables in system project success and any perceived differences among different players in IS development (see the sidebar on "How the Study Was Conducted").
Starting Page	118
Ending Page	121
Page Count	4
File Format	PDF
ISSN	00010782 15577317
DOI	10.1145/1562764.1562794
Journal	Communications of the ACM (CACM)
Volume Number	52
Issue Number	10
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2005-08-01
Publisher Place	New York
Access Restriction	One Nation One Subscription (ONOS)
Content Type	Text
Resource Type	Article
Subject	Computer Science Computer Science

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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