NDLI: Customer Relationship Management

Content Provider	SCERT Kerala
Copyright Year	2016
Description	This is a reference book by government of Kerala for second year vocational higher secondary education titled "Customer Relationship Management". It contains total 10 chapters. This book is intended to serve as a ready reference for learners of vocational higher secondary schools. It offers suggested guidelines for the transaction of the concepts highlighted in the course content.
Page Count	114
File Size	4623604
File Format	PDF
Language	English
Publisher	Department of Education, Government of Kerala
Publisher Date	2016-01-01
Publisher Place	Thiruvananthapuram
Access Restriction	Open
Subject Keyword	Hospitals Hotel Organization Hospitality Industry Practicals
Content Type	Text
Educational Framework	Kerala Board of Higher Secondary Education
Educational Role	Student Teacher
Educational Use	Classroom Reading
Time Required	PT3H
Education Level	Class XII
Resource Type	Text Book
Subject	Auditing

Central Library (ISO-9001:2015 Certified)
Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

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03222 282435
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Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
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9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Customer Relationship Management