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Content Provider | NCERT - Vocational Education |
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Copyright Year | 2017 |
Description | This is a “Domestic CRM Non-Voice“ job role book for class IX and X under vocational curriculum education of NCERT. Domestic Non- Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process Associate-Transaction etc. Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact with the customer and responses may be made on either preexisting email templates or customised mails to the query requirement. This job requires the individual to either work independently or collaboratively in teams to resolve customer queries effectively. |
File Size | 56955 |
File Format | EPUB |
Language | English |
Publisher | PSS Central Institute of Vocational Education |
Publisher Date | 2017-06-01 |
Publisher Place | Bhopal |
Access Restriction | Open |
Rights Holder | National Council of Educational Research and Training (NCERT) |
Subject Keyword | CRM Tools Laptop Microphone Telephone CRM Software NCERT IT-ITeS Vocational Curriculum for Classes IX and X Voice Recorder NCERT Domestic CRM Non-Voice Vocational Curriculum Book for Classes 9 and 10 NCERT IT-ITeS Vocational Curriculum for Classes 9 and 10 Projector screen Stationery kit NCERT Domestic CRM Non-Voice Vocational Curriculum Book for Classes IX and X CRM Vocational Book NCERT Vocational Textbook NCERT Book Vocational NCERT Vocational Book |
Content Type | Text |
Educational Framework | Central Board of Secondary Education (CBSE) |
Educational Role | Student Teacher |
Educational Use | Self Learning Reading Classroom |
Time Required | P3W |
Education Level | Class IX Class X |
Resource Type | Book |
Subject | Vocational Studies |
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