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| Content Provider | World Health Organization (WHO)-Global Index Medicus |
|---|---|
| Author | Campbell, John Mead, Nicola Bower, Peter Roland, Martin |
| Description | Author Affiliation: Bower P ( National Primary Care Research and Development Centre, University of Manchester, Manchester M13 9PL. peter.bower@man.ac.uk); |
| Abstract | OBJECTIVES: To examine patients' views on access and continuity in general practice to derive quality standards. DESIGN: Secondary analysis of data from general practice research studies and routine quality assessment activities undertaken by practices and primary care trusts. SETTING: General practice. PARTICIPANTS: General practice patients. RESULTS: Satisfactory standards of access were next day appointments with general practitioners and a 6-10 minute wait for consultations to begin. A satisfactory level of continuity was seeing the same general practitioner 'a lot of the time.' Standards varied with the analytic method used and by sociodemographic group. CONCLUSIONS: Standards expected by patients in primary care can be derived from linked report-assessment pairs. Patients may have expectations of access that are in excess of government targets. Patients also have high expectations of continuity of care. It is unclear the degree to which such standards are reliable or valid, how conflicts between access and continuity should be resolved, or how these standards relate to other priorities of patients such as high quality interpersonal care. |
| ISSN | 09598138 |
| e-ISSN | 17561833 |
| Journal | BMJ (British Medical Journal) |
| Issue Number | 7383 |
| Volume Number | 326 |
| Language | English |
| Publisher | British Medical Journal Publishing Group |
| Publisher Date | 2003-01-01 |
| Publisher Place | Great Britain (UK) |
| Access Restriction | Open |
| Subject Keyword | Continuity Of Patient Care Health Services Accessibility Patient Satisfaction Statistics & Numerical Data Primary Health Care Quality Indicators, Health Care Adolescent Appointments And Schedules Health Care Surveys Health Priorities State Medicine Time Factors Waiting Lists Research Support, Non-U.S. Gov't Medicine |
| Content Type | Text |
| Resource Type | Article |
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