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Beyond feedback control: the interactive use of performance management systems. Implications for process innovation in Italian healthcare organizations.

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Beyond feedback control: the interactive use of performance management systems. Implications for process innovation in Italian healthcare organizations.

Content Provider	World Health Organization (WHO)-Global Index Medicus
Author	Demartini, Chiara Mella, Piero
Spatial Coverage	Italy
Description	Country affiliation: Italy Author Affiliation: Demartini C ( Department of Economics and Management, University of Pavia, Pavia, Italy.); Mella P ( Department of Economics and Management, University of Pavia, Pavia, Italy.)
Abstract	This paper shows how the use of performance management systems affects managers' perception of satisfaction, the effectiveness of the control system and the performance related to process innovation. An exploratory empirical research has been conducted on 85 managers operating in Italian healthcare organizations. Empirical findings put forward that the interactive--as opposed to diagnostic--use of performance management systems enhances managerial satisfaction with the control system and managerial perception of effectiveness. The present study then showed that it is not the control itself that is an obstacle to innovation in organizations in general (and in health organizations in particular) but the diagnostic use of the control mechanisms, which impedes the interaction between the control personnel and those subject to the control. Finally, this paper addresses managerial implications and further research avenues.
File Format	HTM / HTML
ISSN	07496753
Issue Number	1
Volume Number	29
e-ISSN	10991751
Journal	The International Journal of Health Planning and Management
Language	English
Publisher	Wiley
Publisher Date	2014-01-01
Publisher Place	Great Britain (UK)
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Discipline Health Services Research Delivery Of Health Care Organization & Administration Organizational Innovation Budgets Methods Efficiency, Organizational Employee Performance Appraisal Feedback Health Facility Administrators Humans Italy Models, Organizational Journal Article Research Support, Non-u.s. Gov't
Content Type	Text
Resource Type	Article
Subject	Health Policy

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3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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