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| Content Provider | World Health Organization (WHO)-Global Index Medicus |
|---|---|
| Author | Salazar de la Guerra, R. Ferrer Arnedo, C. Labrador Domínguez, M. J. Sangregorio Matesanz, A. |
| Description | Author Affiliation: Salazar de la Guerra R ( Unidad de Enfermería, Hospital Guadarrama, Madrid, España. Electronic address: rosam.salazar@salud.madrid.org.); Ferrer Arnedo C ( Unidad de Enfermería, Hospital Guadarrama, Madrid, España.); Labrador Domínguez MJ ( Unidad de Enfermería, Hospital Guadarrama, Madrid, España.); Sangregorio Matesanz A ( Unidad de Enfermería, Hospital Guadarrama, Madrid, España.) |
| Abstract | OBJECTIVE: To certify the nursing services using a quality management system, taking an international standard as a reference, and based on a continuous improvement process. MATERIAL AND METHOD: The standard was revised, and the Quality Management System documentation was updated, consisting of a Quality Manual and 7 control procedures. All the existing procedures were coded in accordance with the documentation control process. Each operational procedure was associated with a set of indicators which permitted to know the results obtained, analyze the deviations and to implement further improvements. RESULTS: The system was implemented successfully. Twenty-eight care procedures and eleven procedures concerning techniques were incorporated into the management system. Thirty indicators were established that allowed the whole process to be monitored. All patients were assigned to a nurse in their clinical notes and all of them had a personalized Care Plan according to planning methodology using North American Nursing Diagnosis Association (NANDA), Nursing Interventions Classification (NIC) and Nursing Outcomes Classification (NOC) international rankings. The incidence of falls, as well as the incidence of chronic skin wounds, was low, taking into account the characteristics of the patient and the duration of the stay (mean=35.87 days). The safety indicators had a high level of compliance, with 90% of patients clearly identified and 100% with hygiene protocol. The confidence rating given to the nurses was 91%. CONCLUSION: The certification enabled the quality of the service to be improved using a structured process, analyzing the results, dealing with non-conformities and introducing improvements. |
| File Format | HTM / HTML |
| ISSN | 1134282X |
| Issue Number | 6 |
| Journal | Revista de Calidad Asistencial |
| Volume Number | 29 |
| e-ISSN | 18871364 |
| Language | Spanish |
| Publisher | Elsevier |
| Publisher Date | 2014-11-01 |
| Publisher Place | Spain |
| Access Restriction | Subscribed |
| Subject Keyword | Discipline Health Services |
| Content Type | Text |
| Resource Type | Article |
| Subject | Health Policy |
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