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  1. Medical Reference Services Quarterly
  2. Year: 2008 Volume: 27
  3. Year: 2008 Volume: 27 Issue: 4
  4. Revolution at the library service desk.
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Year: 2017 Volume: 36
Year: 2016 Volume: 35
Year: 2015 Volume: 34
Year: 2014 Volume: 33
Year: 2013 Volume: 32
Year: 2012 Volume: 31
Year: 2011 Volume: 30
Year: 2010 Volume: 29
Year: 2009 Volume: 28
Year: 2008 Volume: 27
Year: 2008 Volume: 27 Issue: 4
Single service point: it's all in the design.
Revolution at the library service desk.
A review of the OvidSP platform.
Topics and features of academic medical library tutorials.
CMA Infobase: clinical practice guidelines.
Energy, climate, food and health.
Participating in communities of practice.
Isolated to integrated: an evolving medical informatics curriculum.
Year: 2008 Volume: 27 Issue: 3
Year: 2008 Volume: 27 Issue: 2
Year: 2008 Volume: 27 Issue: 1
Year: 2007 Volume: 26
Year: 2006 Volume: 25

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Revolution at the library service desk.

Content Provider World Health Organization (WHO)-Global Index Medicus
Author Murphy, Beverly Peterson, Richard A. Vines, Hattie Von Isenburg, Megan Berney, Elizabeth James, Robert Rodriguez, Marcos Thibodeau, Patricia
Spatial Coverage North Carolina
Description Country affiliation: United States Author Affiliation: Murphy B ( Duke University Medical Center Library, Durham, NC 27710, USA. murph005@mc.duke.edu)
Abstract This article will describe how a revolution in customer service provision beginning in 2002 has led to an evolution of library services. When the reference and circulation desks were merged to create a single service point, responsibilities were broadened, core competencies were developed, and staff members were cross trained. In 2005, an analysis of staffing and work patterns demonstrated a need to build upon the original model to better utilize staff and ensure coverage of the desk. Reference librarians were moved to 'on call' status, technical services staff were added to the schedule, and core competencies and procedures were refined.
File Format HTM / HTML
ISSN 02763869
Issue Number 4
Volume Number 27
e-ISSN 15409597
Journal Medical Reference Services Quarterly
Language English
Publisher Routledge
Publisher Date 2008-01-01
Publisher Place United States
Access Restriction One Nation One Subscription (ONOS)
Subject Keyword Discipline Health Services Consumer Behavior Environment Design Interior Design And Furnishings Methods Libraries, Medical Organization & Administration Library Services Models, Organizational Communication Efficiency, Organizational Humans Librarians Library Science Education Trends North Carolina Organizational Case Studies Organizational Innovation Personnel Staffing And Scheduling Professional Competence Program Development Staff Development Journal Article
Content Type Text
Resource Type Article
Subject Library and Information Sciences Health Informatics
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