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| Content Provider | World Health Organization (WHO)-Global Index Medicus |
|---|---|
| Author | Murphy, Beverly Peterson, Richard A. Vines, Hattie Von Isenburg, Megan Berney, Elizabeth James, Robert Rodriguez, Marcos Thibodeau, Patricia |
| Spatial Coverage | North Carolina |
| Description | Country affiliation: United States Author Affiliation: Murphy B ( Duke University Medical Center Library, Durham, NC 27710, USA. murph005@mc.duke.edu) |
| Abstract | This article will describe how a revolution in customer service provision beginning in 2002 has led to an evolution of library services. When the reference and circulation desks were merged to create a single service point, responsibilities were broadened, core competencies were developed, and staff members were cross trained. In 2005, an analysis of staffing and work patterns demonstrated a need to build upon the original model to better utilize staff and ensure coverage of the desk. Reference librarians were moved to 'on call' status, technical services staff were added to the schedule, and core competencies and procedures were refined. |
| File Format | HTM / HTML |
| ISSN | 02763869 |
| Issue Number | 4 |
| Volume Number | 27 |
| e-ISSN | 15409597 |
| Journal | Medical Reference Services Quarterly |
| Language | English |
| Publisher | Routledge |
| Publisher Date | 2008-01-01 |
| Publisher Place | United States |
| Access Restriction | One Nation One Subscription (ONOS) |
| Subject Keyword | Discipline Health Services Consumer Behavior Environment Design Interior Design And Furnishings Methods Libraries, Medical Organization & Administration Library Services Models, Organizational Communication Efficiency, Organizational Humans Librarians Library Science Education Trends North Carolina Organizational Case Studies Organizational Innovation Personnel Staffing And Scheduling Professional Competence Program Development Staff Development Journal Article |
| Content Type | Text |
| Resource Type | Article |
| Subject | Library and Information Sciences Health Informatics |
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