NDLI: The impact of post-discharge patient call back on patient satisfaction in two academic emergency departments.

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Catastrophic globe disruption as a result of a TASER injury.

Chronic malnutrition may in fact be an acute emergency.

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Malignant hypertension with papilledema.

'Hook-like effect' causes false-negative point-of-care urine pregnancy testing in emergency patients.

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Instability of gait as an extrapulmonary sequela in acute Legionella pneumonia: a case report.

Pyomyositis due to anabolic steroid injection.

Magnetic resonance angiography demonstrating active spontaneous intercostal bleeding.

Pneumatosis intestinalis on plain film.

TASER(®) injury to the forehead.

Facial ischemia after hyaluronic acid injection.

Bilateral simultaneous traumatic upper arm compartment syndromes associated with anabolic steroids.

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Small bowel obstruction from potato and broccoli phytobezoar mimicking mesenteric ischemia.

Complete atrioventricular block associated with non-penetrating cardiac trauma in a 40-year-old man.

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An unusual case of hypotension after fibrinolysis resulting from mediastinal hemorrhage.

Woman with persistent cough.

A case of sudden, painless, and persistent urinary incontinence.

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Splenic abscesses.

Complication of acute myocardial infarction by systemic arterial embolism in the era of multimodality imaging.

Esophageal mass: the importance of clinical history in foreign body imaging.

Complete heart block during potassium therapy in thyrotoxic periodic paralysis.

Irreducible fracture of the proximal interphalangeal joint of the fifth toe.

Hepatic artery pseudoaneurysm rupture: a case report and review of the literature.

Intramural esophageal hematoma: an unusual complication of endotracheal intubation.

Hypermagnesemia in a constipated female.

Point-of-care ultrasound diagnosis of peripheral vein septic thrombophlebitis in the emergency department.

Acute aortic regurgitation with myocardial infarction: an important clue for aortic dissection.

Cardiac rupture.

Recurrent spontaneous globe subluxation: a case report and review of manual reduction techniques.

Mainstem bronchus transection after blunt chest trauma.

Two cases of thenar compartment syndrome from blunt trauma.

Spontaneous facial swelling after cataract surgery in a patient with neurofibromatosis.

Fournier's gangrene and its characteristic ultrasound findings.

Torsion of a wandering spleen treated with partial splenectomy and splenopexy.

Scapulothoracic dissociation.

Phlegmasia cerulea dolens in a patient with an inferior vena cava filter.

Free air in the abdomen.

Just another chest pain in the emergency department?

Uvula necrosis, an atypical presentation of sore throat.

A melioidosis patient presenting with brainstem signs in the emergency department.

Does the emergency medical treatment and labor act affect emergency department use?

A systematic review of patient tracking systems for use in the pediatric emergency department.

A pneumomediastinum with diffuse subcutaneous emphysema.

Prostatitis or prostatic abscess.

Uncommon clavicle fracture that could be easily overlooked.

Emergency ultrasound of the gall bladder: comparison of a concentrated elective experience vs. longitudinal exposure during residency.

A rash case of hiccups.

Amatoxin poisoning: case reports and review of current therapies.

The effect of gynecologic algorithm pathways on emergency department visit times.

Management of the child after enema-reduced intussusception: hospital or home?

A case of spontaneous coronary artery dissection: it is not always plaque rupture.

Cowpox: what do a dairymaid and a lab technician have in common?

Orthostatic hypotension in children with acute febrile illness.

Ability of emergency ultrasonography to detect pediatric skull fractures: a prospective, observational study.

The ultrasound-guided 'peripheral IJ': internal jugular vein catheterization using a standard intravenous catheter.

Diagnosis and endovascular treatment of an internal mammary artery injury.

A pilot study examining the viability of a Prehospital Assessment with UltraSound for Emergencies (PAUSE) protocol.

Would earlier microbe identification alter antibiotic therapy in bacteremic emergency department patients?

Reverse Takotsubo cardiomyopathy in the setting of anaphylaxis treated with high-dose intravenous epinephrine.

A case of acute long-head biceps tendon rupture.

Support for a waiting room time tracker: a survey of patients waiting in an urban ED.

A simple audio-visual prompt device can improve CPR performance.

Adult colonic intussusception mimicking renal colic.

External iliac artery rupture presenting with lumbar herniated disc.

Acute Wharton's duct sialadenitis and submandibular infection.

Spontaneous compartment syndrome of the upper arm in a patient receiving anticoagulation therapy.

A woman with persistent neck pain.

A woman with facial weakness: a classic case of Ramsay Hunt syndrome.

A sedentary job? Measuring the physical activity of emergency medicine residents.

Right ventricular myocardial infarction: an additional reason to search for aortic dissection as a possible cause.

Prevalence, clinical features and management of pediatric magnetic foreign body ingestions.

Boarding inpatients in the emergency department increases discharged patient length of stay.

Utility of the cardiac component of FAST in blunt trauma.

Pain scores among emergency department (ED) patients: comparison by ED diagnosis.

Infant with bilateral cataracts from non-accidental trauma.

Characteristics of family violence victims presenting to emergency departments in Hong Kong.

Point-of-care ultrasound diagnosis of a ruptured live ectopic pregnancy with massive hemoperitoneum.

Rickets in an infant.

Use of the relationship between absolute lymphocyte count and CD4 count to improve earlier consideration of pneumocystis pneumonia in HIV-positive emergency department patients with pneumonia.

Gastric pneumatosis and acute massive gastric dilatation without specific cause.

Cervical collars: probably useless; definitely cause harm!

Effects of hydrogen-rich saline on rats with acute carbon monoxide poisoning.

Ultrasound diagnosis of traumatic lens dislocation.

Bilateral anterior dislocation of the shoulder: review of seventy cases and proposal of a new etiological-mechanical classification.

The snare technique: a novel atraumatic method for the removal of difficult nasal foreign bodies.

Cervical spine motion during extrication.

Wellens syndrome with a pacemaker rhythm.

The impact of post-discharge patient call back on patient satisfaction in two academic emergency departments.

Respiratory distress.

The association between self-reported exercise intensity and acute coronary syndrome in emergency department chest pain patients.

Eating a larger number of high-salt foods is not associated with short-term risk of acute decompensation in patients with chronic heart failure.

Gastric incarceration after chest stab injury.

The Food and Drug Administration is nearing the end of its debate on the life-threatening use of cornstarch powder on medical gloves.

A rare but distinctive cause of acute abdomen: appendiceal diverticulitis.

Use of an 18-gauge needle to evacuate subungual hematomas.

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The impact of post-discharge patient call back on patient satisfaction in two academic emergency departments.

Content Provider	World Health Organization (WHO)-Global Index Medicus
Author	Guss, David A. Leland, Hyuma Castillo, Edward M.
Spatial Coverage	California
Description	Country affiliation: United States Author Affiliation: Guss DA ( Department of Emergency Medicine, University of California, San Diego, San Diego, California 92103-8676, USA.)
Abstract	BACKGROUND: Patients' satisfaction is a common parameter tracked by health care systems and Emergency Departments (EDs). OBJECTIVES: To determine whether telephone calls by health care providers to patients after discharge from the ED was associated with improved patient satisfaction. METHODS: Retrospective analysis of Press Ganey (PG; Press Ganey Associates, South Bend, IN) surveys from two EDs operated by the University of California San Diego Health System. Responses to the YES/NO question, 'After discharge, did you receive a phone call from an ED staff member?' was compared to the responses to the question 'likelihood of recommending this ED to others' (LR). This variable could be ranked with a score of 1 (very poor) to 5 (very good). Responses were dichotomized into two groups, 1-4 and 5. Chi-squared was performed to assess LR between those answering YES vs. NO to the call back question. Differences in proportion, 95% confidence interval (CI), and p-value are reported. Rankings for percentage of 5s across all EDs in the PG database were compared based upon YES/NO responses. RESULTS: In the 12-month study period, about 30,000 surveys were mailed and 2250 (7.5%) were returned. Three hundred forty-seven (15.4%) checked off YES for the call back question. Percentage of 5s for LR for NO call back was 51.1% and for YES call back was 70.6% (difference = 19.5; 95% CI 14.0-24.6; p < 0.001).These values correlated with an ED ranking of 14(th) and 85(th) percentile, respectively. CONCLUSION: This retrospective study demonstrated a strong association between post-visit patient call back and LR. Further prospective study with control for co-variables is warranted.
File Format	HTM / HTML
ISSN	07364679
Issue Number	1
Volume Number	44
Journal	The Journal of Emergency Medicine
Language	English
Publisher	Elsevier
Publisher Date	2013-01-01
Publisher Place	United States
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Discipline Emergency medicine Aftercare Psychology Emergency Service, Hospital Standards Patient Discharge Patient Satisfaction California Hospitals, Teaching Humans Retrospective Studies Questionnaires Telephone Journal Article
Content Type	Text
Resource Type	Article
Subject	Emergency Medicine

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